Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional guest service and manage check-ins and check-outs efficiently.
- Company: Polurrian on the Lizard, a stunning independent hotel in Cornwall.
- Benefits: Competitive pay, flexible hours, and a chance to work in a beautiful coastal setting.
- Other info: Join a team committed to creating memorable experiences for every guest.
- Why this job: Be the friendly face that welcomes guests to a luxurious escape by the sea.
- Qualifications: Enthusiastic, professional, and great at customer service.
The predicted salary is between 20000 - 25000 £ per year.
Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48‑key independent hotel blends heritage, space, and relaxed luxury. Now part of The Loxley Collection, the hotel is undergoing a £10 million investment programme, introducing an exceptional new spa and vitality hydropool with a semi‑retractable roof, enhanced leisure facilities, a 120‑person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the centre of our culinary experience, driving an exciting and elevated food offering. Polurrian offers a distinctive guest experience — from restorative spa escapes to memorable dining inspired by Mediterranean flavours and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four‑legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel. With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.
Aim of the Role
We are looking for a friendly, professional, and enthusiastic Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every stay runs smoothly from arrival to departure. This role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering excellent customer service.
What You’ll Be Doing
- Deliver Exceptional Guest Service
- Provide a warm and professional welcome to all guests
- Manage check‑ins and check‑outs efficiently and accurately
- Handle guest enquiries in person, by phone, and via email
- Assist guests with information about hotel facilities and local attractions
- Resolve guest concerns promptly, escalating where necessary
- Ensure guest accounts and billing are accurate
Support Front Office Operations
- Process reservations, amendments, and cancellations
- Operate the hotel’s property management system
- Handle payments and maintain accurate records
- Communicate effectively with Housekeeping, Food
Front Office Assistant (Full & Part-Time ) in Cornwall employer: Polurrian on the Lizard
Contact Detail:
Polurrian on the Lizard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant (Full & Part-Time ) in Cornwall
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Polurrian on the Lizard's unique offerings and local attractions. This way, when you chat with guests, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for guests, it’s crucial to come across as friendly and approachable. Try role-playing scenarios with friends or family to boost your confidence in handling various guest interactions.
✨Tip Number 3
Stay organised! Juggling check-ins, check-outs, and guest enquiries can get hectic. Use tools like to-do lists or digital planners to keep track of tasks and ensure everything runs smoothly during busy periods.
✨Tip Number 4
Apply through our website! We love seeing applications that show genuine interest in our hotel. Make sure to highlight your customer service experience and any relevant skills that align with the warm, welcoming atmosphere we pride ourselves on.
We think you need these skills to ace Front Office Assistant (Full & Part-Time ) in Cornwall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working with people. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Assistant role at Polurrian on the Lizard. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to creating that warm, welcoming atmosphere we pride ourselves on.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes Polurrian on the Lizard such a special place to work.
How to prepare for a job interview at Polurrian on the Lizard
✨Know the Hotel Inside Out
Before your interview, take some time to research Polurrian on the Lizard. Familiarise yourself with its history, facilities, and the unique experiences it offers. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to the guest experience.
✨Showcase Your People Skills
As a Front Office Assistant, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your ability to create a warm and welcoming atmosphere will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating guest interactions. Practice handling common scenarios like check-ins, guest complaints, or inquiries about local attractions. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the hotel’s future plans. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.