At a Glance
- Tasks: Serve drinks and create memorable experiences for guests in a vibrant hotel setting.
- Company: Polurrian on the Lizard is a luxury family hotel known for its stunning location and exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal development.
- Other info: Full-time role with potential for growth in the hospitality industry.
- Why this job: Join a fun team, enhance your customer service skills, and make lasting connections with guests.
- Qualifications: No prior experience needed; just bring your friendly personality and willingness to learn!
Aim of Role:
Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests. With a friendly, professional, and outgoing personality, you will help to drive sales within the F&B areas of the operation.
Duties and Responsibilities:
- DELIVERING EXCEPTIONAL SERVICE: Welcome guests in a warm and friendly manner and be able to interact with Children and Adults alike. Be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the restaurants. Be proficient at all service styles including wine, tray and table service. To maintain the highest levels of personal presentation and hygiene. Take and deliver customer orders, consistently demonstrating high levels of customer service. Prepare set ups for tables and/or rooms to standard ready for our guests. Manage guest queries in a timely, efficient and professional manner at all times. Up-sell with latest departmental incentives and understand our guest needs. Report any lost property immediately and follow correct procedure.
- CONTINUOUS IMPROVEMENT: Comply with hotel security, fire regulations, health and safety legislation and local licensing laws. Able to work in all areas of F&B including Restaurant, Room Service and C&E. Follow cash handling procedures at all times. Strive to achieve departmental targets. Maintain and check all equipment regularly and report any defects. Report any defects or damage immediately and ensure it is correctly logged. Ensure all equipment and chemicals are used correctly and to manufacturer's instructions. Be responsible for own development in the Workplace. Attend any training as and when required including Health and Safety. Care And Consideration For Others. Assist other departments wherever necessary and maintain good working relationships. Ensure cleanliness of all work areas at all times before, during and after shift. Adhere to personal appearance standards at all times. Help colleagues should they require assistance. Treat all colleagues with respect. Maintain a clean, tidy and safe working environment. Ensure all keys are kept secure whilst on shift. To report any suspicious behaviour.
- GOING THE EXTRA MILE: Complete any other reasonable task when requested to do so by Supervisors and Management. Look for any inconveniences to our guests and act upon them. Always look for ways to go the extra mile with all of our guests. Identify sales leads during guest discussions and feedback to hotel sales manager. Show personal initiative when dealing with guests to help generate “Wow” moments during the stay. Be a key face and character in the hotel animating your department and guest experiences. Be an ambassador for Luxury Family Hotels.
Reporting To: F&B Supervisor and F&B Manager
Skills and Attributes:
To successfully fill this role we are looking for an individual who possesses the following:
- Excellent communication skills both verbal and written
- Ability to work under pressure and make quick decisions
- Excellent customer service and able to anticipate guest needs
- Ability to work in a fast-paced environment
- Good attention to detail
- Flexibility to work the hours as set by the business
- Able to work alone as well as in a team
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: 10 - 40 per week
Bar tender employer: Polurrian on the Lizard
Polurrian on the Lizard is an excellent employer, offering a supportive and friendly work environment where team members are valued for their contributions. Located in the stunning Cornish countryside, employees enjoy not only competitive pay but also opportunities for personal growth and development within the hospitality industry, all while being part of a dedicated team committed to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Bar tender
✨Tip Number 1
Familiarise yourself with the menu and drink offerings at Polurrian on the Lizard. Knowing the ins and outs of what you’ll be serving can help you engage with guests and make recommendations, showcasing your expertise and enthusiasm.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will help you become more comfortable in handling various guest interactions, especially when it comes to upselling and managing queries.
✨Tip Number 3
Network with current or former employees of Polurrian on the Lizard. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn by being open about your availability and eagerness to take on various roles within the F&B department. This shows that you’re a team player and ready to contribute wherever needed.
We think you need these skills to ace Bar tender
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided excellent service, as this is crucial for the Bar Tender position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for the role. Mention specific skills that align with the job description, such as your ability to work under pressure and your excellent communication skills.
Showcase Your Customer Service Skills:In your application, provide examples of how you've gone the extra mile for customers in past roles. This could include handling difficult situations or creating memorable experiences for guests.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in the hospitality industry.
How to prepare for a job interview at Polurrian on the Lizard
✨Show Your Personality
As a Bar Tender, your personality is key! Be friendly and approachable during the interview. Share anecdotes that highlight your customer service skills and how you create a welcoming atmosphere for guests.
✨Demonstrate Your Service Skills
Prepare to discuss your experience with different service styles, such as wine and tray service. You might even want to role-play a scenario where you take an order or handle a guest query to showcase your proficiency.
✨Highlight Teamwork and Flexibility
Emphasise your ability to work well in a team and adapt to various situations. Mention any past experiences where you assisted colleagues or took on extra responsibilities to ensure smooth operations.
✨Know the Company and Its Values
Research Polurrian on the Lizard and understand their commitment to exceptional service and guest satisfaction. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
