Retail Operations Project Coordinator
Department: Retail Operations
Employment Type: Full Time
Location: Sunderland - Customer Support Centre
Reporting To: Retail Operations Manager
Compensation: £30,000 / year
Description
We are looking to recruit an Retail Operations Project Coordinator to join our Retail Operations Team. This is an exciting role in the business and will give the successful candidate the opportunity to learn and achieve personal growth within a fast paced business.
What’s the opportunity? The Retail Operations Project Coordinator is responsible for working within the Retail Operations team to support compliance and consistency across retail operations, as well as the development and delivery of effective communication strategies throughout the retail network.
Key Responsibilities
- Provide administrative and coordination support to the Retail Operations Manager and wider Retail Operations team.
- Coordinate project plans, actions and communications, ensuring milestones and deadlines are achieved.
- Produce regular operational reports, performance dashboards and KPI analysis.
- Monitor retail operational performance, identifying trends and opportunities for improvement.
- Organise meetings, workshops and stakeholder events, ensuring all communications and actions are managed effectively.
- Support the implementation of operational initiatives, process improvements and change management activities.
- Maintain accurate project records, operational procedures and communication documents.
- Work collaboratively with Retail, HR, Property, Finance, Marketing and other business functions to ensure successful delivery of objectives.
- Ensure operational processes are followed consistently across the retail estate.
- Support the achievement of departmental objectives through effective planning, organisation and prioritisation.
- Contribute to continuous improvement initiatives and identify opportunities to enhance operational efficiency.
- Build positive relationships with stakeholders at all levels of the business.
- Promote a culture of professionalism, collaboration and customer focus.
Skills, Knowledge and Expertise
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and reporting skills.
- Ability to build effective relationships with stakeholders at all levels.
- Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint and Outlook.
- Ability to work independently and as part of a team.
- Proactive approach to problem solving and continuous improvement.
- Strong administrative and project coordination skills.
- Previous experience in a coordination, administration, retail operations or project support role.
- Experience producing reports and analysing performance data.
- Experience coordinating meetings, communications and stakeholder activity.Experience working to deadlines and managing multiple tasks simultaneously.
Benefits
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
