At a Glance
- Tasks: Lead and inspire teams across 12 stores in Scotland to drive sales and operational excellence.
- Company: Dynamic retail company focused on growth and employee development.
- Benefits: Competitive salary, generous holidays, discounts, and career progression opportunities.
- Other info: Join a supportive team with a focus on compliance and customer satisfaction.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong people skills are essential.
The predicted salary is between 70000 - 70000 £ per year.
Regional Manager - Scotland
Department
Retail
Employment Type
Full Time
Location
Field Based
Reporting To
Director of Sales – North
Compensation
£70,000 plus bonus
We are looking for a Regional Manager to join our team and lead our Scottish region.
This is an exciting opportunity for an ambitious leader who thrives in a fast-paced retail environment.
As a Regional Manager, you will provide visible leadership, strategic direction and effective coaching to Store Managers and their teams, driving sales, customer service, operational excellence and compliance across all 12 stores.
Working closely with key stakeholders across the business, you will champion our values, drive operational excellence and ensure decisions are made with both our people and customers at the heart of everything we do.
You will also ensure changes, initiatives and operational requirements are implemented consistently, compliantly and within agreed deadlines and maintaining high standards across the region.
This role will include travel across the region.
What does the role involve?
- Take overall accountability for delivering the region's key commercial, operational and people KPIs.
- Lead, coach and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability and results.
- Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management and retention.
- Drive sales and commercial performance across all stores, ensuring teams maximise opportunities and consistently deliver against business objectives.
- Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
- Champion and embed company initiatives, engaging teams through clear communication, coaching and visible leadership.
- Create and maintain warm, welcoming, safe and inclusive showroom environments for both customers and colleagues.
- Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives.
- Identify opportunities to improve business performance, systems and processes, leading and implementing sustainable change across the region.
- Use insight, data and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience.
- Ensure all stores operate in accordance with company policies, procedures and Health & Safety requirements, maintaining a culture of compliance and best practice.
Who are we looking for?
- Proven experience of leading and developing teams across multiple retail locations or a geographically dispersed operation.
- Strong commercial, sales and P&L management experience, with a track record of delivering against targets and KPIs.
- Ability to analyse business performance data and translate insight into effective actions and improvements.
- Strong people-management skills, including recruitment, coaching, performance management and development.
- Good understanding of retail operations, customer service, compliance and Health & Safety requirements.
- Strong communication, influencing and stakeholder-management skills, with the ability to work effectively across all levels of the organisation.
- Strong organisational and problem-solving skills, with the ability to prioritise and manage competing demands.
- Proactive and accountable approach, with a focus on performance, customer service, compliance and continuous improvement.
What’s in it for you?
- 33 days holidays including bank holidays
- Car Allowance
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Long service awards
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- #J-18808-Ljbffr
Regional Manager - Scotland employer: Poltronesofà S.p.A.
Poltronesofà S.p.A. is an excellent employer that values its employees by offering flexible working hours tailored to fit around your commitments, making it ideal for students or those with family responsibilities. Our supportive work culture fosters personal growth and development, while the opportunity for uncapped commission allows you to truly reap the rewards of your hard work in our vibrant Slough store.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager - Scotland
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Poltronesofà S.p.A., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Poltronesofà S.p.A.!
We think you need these skills to ace Regional Manager - Scotland
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Poltronesofà S.p.A., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Poltronesofà S.p.A. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Poltronesofà S.p.A. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Poltronesofà S.p.A.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
