At a Glance
- Tasks: Lead investigations into product failures and enhance customer experience.
- Company: Poltronesofà S.p.A., a leader in customer-centric furniture solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real difference in customer journeys and product quality.
- Qualifications: Strong analytical skills and experience in customer service or product management.
The predicted salary is between 30000 - 40000 £ per year.
Poltronesofà S. p.
A. in Sunderland is seeking a Product Resolution & Capability Manager to lead investigations into product failures and to drive product knowledge across customer-facing teams.
You will collaborate with Product, Operations, Quality Assurance, Risk, Compliance and Customer Service to ensure fair resolutions and continuous improvement.
The role focuses on improving customer journeys, reducing product issues, and supporting new product launches with strong data analysis and
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Product Resolution & Capability Lead — Customer Experience employer: Poltronesofà S.p.A.
Poltronesofà S.p.A. is an exceptional employer, offering a vibrant work culture in York where you can lead and inspire a passionate retail team. With competitive salaries, generous benefits like a car allowance and 33 days of holiday, as well as clear pathways for career progression, this role provides a meaningful opportunity to grow while delivering outstanding customer experiences.
