At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join a dynamic retail company focused on customer experience and team development.
- Benefits: Earn up to £37,000 with bonuses, plus a company car or allowance and 33 days holiday.
- Other info: Enjoy career progression opportunities and access to numerous employee discounts and benefits.
- Why this job: Make a real impact by creating a supportive environment for your team and customers.
- Qualifications: Experience in leading teams, excellent communication skills, and a passion for customer service.
The predicted salary is between 37000 - 37000 € per year.
Are you great at making people feel comfortable? Can you lead, inspire and motivate a team? Are you passionate about customers receiving a first class customer experience? If the answer is yes then we have the role for you!
We are looking for a Store Manager to lead the team in York. As a Store Manager, you'll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.
As a Store Manager you can earn up to £37,000.00 with commission.
What does the role involve?
- Manage the day to day operation of the store
- Motivate, coach and support the sales team to hit set targets
- Create an environment where every member of the team is valued and supported to perform at their best
- Manage sales budgets and delivery targets
- Manage rotas, holidays and sickness
- Ensure and provide excellent customer service throughout the store
- Deal with customer queries and complaints
- Make sure our showrooms are warm, friendly, safe environments for everyone within them
- Recruit, train and develop your team
- Review and manage your team's performance
- Complying with all Health & Safety policies and legislation
Who are we looking for?
- Experience of leading and developing a team in a sales driven environment
- People focussed with the ability to inspire your team to deliver results
- Organised with excellent attention to detail
- Excellent communication and interpersonal skills
- A real people person - the ability to build strong relationships with our customers, colleagues and leadership team
- Customer focussed with a passion for delivering first class customer service
- A team player
- Flexibility to work shift patterns
- Ability to travel as and when required
- Strong work ethic, resilient, self-starter and a can do attitude
What's in it for you?
- Competitive salary with excellent bonus potential
- Company car or car allowance
- 33 days holidays including bank holidays
- Employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme - to give you free access to advice and information on a range of topics
- Virtual GP - Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service Life assurance
- Health Insurance
Retail Store Manager in York employer: Poltronesof
Join a dynamic team as a Retail Store Manager in York, where your leadership will inspire and motivate a dedicated sales team to deliver exceptional customer experiences. With a competitive salary of up to £37,000 and a range of benefits including a company car or allowance, generous holiday entitlement, and access to numerous discounts, we prioritise employee well-being and career progression. Our supportive work culture fosters personal growth and values every team member, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager in York
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear how you inspire others and create a positive environment, so be ready to share those experiences.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about team dynamics, customer service strategies, or how success is measured in the role. It’s a great way to demonstrate your interest and get a feel for the store's atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team. Let’s make this happen together!
We think you need these skills to ace Retail Store Manager in York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can inspire and motivate a team to deliver that first-class experience we value so much.
Tailor Your CV:Make sure your CV is tailored to the role of Store Manager. Highlight your experience in leading teams and achieving sales targets, as well as any relevant skills that match what we're looking for.
Be Personable:Remember, we’re looking for a real people person! Use your application to showcase your excellent communication skills and ability to build strong relationships with both customers and colleagues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Poltronesof
✨Know Your Store Inside Out
Before the interview, make sure you research the store's products, services, and customer service philosophy. Familiarise yourself with their current promotions and any recent news about the company. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve targets or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Service Excellence
Since the role is heavily focused on customer experience, be ready to discuss your approach to delivering first-class service. Share stories that highlight your ability to handle customer queries and complaints, demonstrating your commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, the company's vision for customer service, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
