At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join a thriving retail company focused on customer satisfaction and team development.
- Benefits: Earn up to £35,500 plus commission, with fantastic perks and discounts.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and enhancing customer service.
- Qualifications: Experience in leading teams, excellent communication skills, and a passion for customer service.
The predicted salary is between 35500 - 35500 £ per year.
Are you passionate about customers receiving a first class customer experience? We're looking for a Store Manager to lead the team in Wrexham. As a Store Manager, you'll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.
Responsibilities:
- Manage the day to day operation of the store
- Motivate, coach and support the sales team to hit set targets
- Create an environment where every member of the team is valued and supported to perform at their best
- Manage sales budgets and delivery targets
- Manage rotas, holidays and sickness
- Ensure and provide excellent customer service throughout the store
- Deal with customer queries and complaints
- Make sure our showrooms are warm, friendly, safe environments for everyone within them
- Recruit, train and develop your team
- Review and manage your team's performance
- Comply with all Health & Safety policies and legislation
Who are we looking for?
- Experience of leading and developing a team in a sales driven environment
- People focused with the ability to inspire your team to deliver results
- Organised with excellent attention to detail
- Excellent communication and interpersonal skills
- A real people person with the ability to build strong relationships with our customers, colleagues and leadership team
- Customer focused with a passion for delivering first class customer service
- A team player
- Flexibility to work shift patterns
- Ability to travel as and when required
- Strong work ethic, resilient, self-starter and a can do attitude
What's in it for you?
- Competitive salary with excellent bonus potential
- Company car or car allowance
- 33 days holidays including bank holidays
- Employee benefits platform access to 100s of high street discounts and more
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme
- Virtual GP Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service Life assurance
- Health Insurance
Retail Shops Manager in Wrexham employer: Poltronesof
Join a dynamic team as a Retail Shops Manager in Wrexham, where your leadership will inspire a culture of excellence and customer satisfaction. With competitive salaries, generous bonuses, and a wealth of employee benefits including discounts and career progression opportunities, we prioritise your growth and well-being. Experience a supportive work environment that values every team member, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shops Manager in Wrexham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Store Manager, you'll need to inspire and motivate your team. Role-play common scenarios with a friend or family member to get comfortable handling customer queries and complaints like a pro.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if the company is the right fit for you. Think about what you want to know about team dynamics or sales targets.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Shops Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership experience and any achievements in customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering first-class customer service and how you can motivate a team to achieve targets. Keep it engaging and personal!
Showcase Your People Skills:We want to see your ability to build strong relationships! In your application, mention specific examples of how you've inspired and developed your team or handled customer queries effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Poltronesof
✨Know Your Customer Service Basics
As a Retail Shops Manager, you'll need to demonstrate your passion for customer service. Brush up on key customer service principles and be ready to share examples of how you've delivered first-class experiences in the past. This will show that you understand the importance of customer satisfaction.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading and developing teams. Think of specific instances where you've motivated your team to hit targets or resolved conflicts. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Since the role requires excellent organisational skills, come prepared with examples of how you've managed day-to-day operations effectively. Discuss how you handle rotas, budgets, and performance reviews, as this will demonstrate your attention to detail and ability to manage multiple tasks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer complaints or team challenges you might face and how you would address them. This will showcase your critical thinking and customer-focused approach.
