At a Glance
- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join Poltronesof, a vibrant retail brand focused on home furnishings.
- Benefits: Earn a competitive salary plus uncapped commission and enjoy 33 days of holiday.
- Other info: Access to discounts, career progression, and a supportive work culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Passion for customer service and experience in leading a sales team.
The predicted salary is between 29000 - 29000 € per year.
We are looking for a Deputy Manager to join our Retail Sales team in Harlow. As a Poltronesof Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
What does the role involve?
- Leading by example and role modelling the Poltronesof company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on Poltronesof Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £29,000 with no cap on commission.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform access to hundreds of high street discounts and more holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service Life assurance.
Retail Deputy Store Manager in Peterborough employer: Poltronesof
Poltronesof is an exceptional employer that prioritises employee growth and development, offering a supportive work culture in Harlow. With an uncapped commission structure, competitive salary, and extensive benefits including discounts and career progression opportunities, we empower our Deputy Managers to lead their teams effectively while delivering outstanding customer service. Join us to be part of a dynamic team that values enthusiasm, collaboration, and personal success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Store Manager in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Poltronesof's values, products, and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for the Deputy Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Poltronesof.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Deputy Store Manager in Peterborough
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail and customer service shine through in your application. We want to see how you can drive the business forward and create a fantastic experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in leading and coaching teams. We love seeing examples of how you've driven performance and achieved targets in previous roles.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Deputy Manager role. Share specific examples of your achievements and how they align with our company values and goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research Poltronesof thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and be ready to discuss how you can apply those skills at Poltronesof.
✨Prepare for Performance-Driven Questions
Expect questions about how you would drive performance and meet KPIs. Think of specific strategies you've used in the past to achieve sales targets and improve team performance. Be ready to share these insights during your interview.
✨Emphasise Customer Service Excellence
Poltronesof is all about delivering a 5-star customer journey. Prepare to discuss your approach to customer service and how you would ensure that your team maintains high operational standards while creating a welcoming environment for customers.
