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- Tasks: Lead a dynamic retail team and drive store performance while ensuring top-notch customer service.
- Company: Join PoltronesofĂ , a vibrant company focused on creating beautiful homes.
- Benefits: Earn a competitive salary with uncapped commission and enjoy 33 days of holiday.
- Other info: Access to discounts, career progression, and a range of employee benefits.
- Why this job: Make a real impact in a supportive environment that values your growth and success.
- Qualifications: Passion for customer service and experience in leading a sales team.
The predicted salary is between 29000 - 40000 ÂŁ per year.
We’re looking for a Deputy Manager to join our Retail Sales team in Nottingham. As a Poltronesofà Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day‑to‑day operations of the store and leading in their absence. You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager you can earn more as you sell more — our uncapped commission structure puts you in control of your income.
What does the role involve?
- Leading by example and role modelling the PoltronesofĂ company values and behaviours to inspire the team to perform to be their best
- Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on PoltronesofĂ Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first class customer service
- Excellent communication and interpersonal skills
- The ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow and progress
- Inquisitive, ever-questioning and ever-improving
- Friendly, flexible, reliable, honest and a strong work ethic
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
- Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
- Basic salary of ÂŁ29,000 with no cap on commission
- Competitions and incentives
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e‑vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service Life assurance
Retail Deputy Store Manager in Nottingham employer: Poltronesof
Contact Detail:
Poltronesof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager in Nottingham
✨Tip Number 1
Get to know the company inside out! Research PoltronesofĂ , their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Deputy Store Manager, you'll need to connect with both customers and your team. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've led a team, hit targets, or improved customer service. These real-life experiences will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Poltronesofà family. Let's get you that Deputy Store Manager role!
We think you need these skills to ace Retail Deputy Store Manager in Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you can drive the business forward and create a fantastic experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Deputy Store Manager role. Focus on your leadership skills, sales achievements, and any coaching or training you've done with teams. We love seeing how you’ve made an impact!
Be Specific in Your Cover Letter: In your cover letter, give us specific examples of how you've led a team or improved performance in previous roles. We’re looking for real stories that demonstrate your ability to inspire and motivate others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Poltronesofà !
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research PoltronesofĂ thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or improving customer service. Think of specific instances where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you ensure a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.