At a Glance
- Tasks: Lead a dynamic retail team and drive store performance while ensuring top-notch customer service.
- Company: Join Poltronesof, a vibrant company focused on creating beautiful homes.
- Benefits: Earn a competitive salary with uncapped commission, plus amazing discounts and 33 days holiday.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Passion for customer service and experience in leading a sales team.
The predicted salary is between 29000 - 29000 € per year.
We are looking for a Deputy Manager to join our Retail Sales team in Nottingham. As a Poltronesof Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager, you can earn more as you sell more; our uncapped commission structure puts you in control of your income.
What does the role involve?
- Leading by example and role modelling the Poltronesof company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on Poltronesof Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £29,000 with no cap on commission.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme - to give you free access to advice and information on a range of topics.
- Virtual GP - Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service.
- Life assurance.
Retail Deputy Store Manager in Mansfield employer: Poltronesof
Poltronesof is an exceptional employer that prioritises employee growth and a vibrant work culture in Nottingham. With an uncapped commission structure, generous holiday allowance, and a commitment to career progression, we empower our Deputy Store Managers to thrive while delivering outstanding customer service. Our supportive environment fosters teamwork and personal development, making it a rewarding place to build a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Store Manager in Mansfield
✨Tip Number 1
Get to know the company inside out! Research Poltronesof's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Deputy Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle performance reviews or difficult conversations with team members. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Poltronesof family!
We think you need these skills to ace Retail Deputy Store Manager in Mansfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you can drive the business forward and create a fantastic experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Deputy Store Manager role. Focus on your leadership skills, sales achievements, and any coaching or training you've provided to teams in the past.
Be Specific:Use specific examples in your cover letter to demonstrate how you've successfully managed teams or improved performance. We love seeing concrete results that show how you can contribute to our store's success.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research Poltronesof thoroughly. Understand their values, products, and customer service approach. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Highlight how you can inspire others to achieve their best.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or improving customer journeys. Think of specific instances where you've delivered exceptional service or resolved complaints effectively. This will showcase your customer focus and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
