At a Glance
- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join a dynamic retail team at ScS in Cheltenham.
- Benefits: Earn up to £40,000 with commission, plus amazing discounts and perks.
- Other info: Enjoy 33 days holiday and great career progression opportunities.
- Why this job: Make a real impact by helping customers create their dream homes.
- Qualifications: Passion for customer service and experience in leading a sales team.
The predicted salary is between 27890 - 40000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Cheltenham. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
What does the role involve?
- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £27,890 with a realistic OTE of £40,000 per year.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP - Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service Life assurance.
Retail Deputy Store Manager in London employer: Poltronesof
As a People Operations Coordinator, you'll thrive in a dynamic and supportive environment that values your organisational skills and proactive approach. Our company fosters a culture of collaboration and continuous learning, offering you the chance to grow professionally while making a meaningful impact on your colleagues' experiences. With a commitment to employee development and a positive work atmosphere, this role provides a unique opportunity to contribute to exciting projects in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research ScS, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to connect with both customers and your team. Role-play common scenarios or tough conversations with a friend to build your confidence.
✨Tip Number 3
Showcase your leadership style! Think of examples where you've motivated a team or improved performance. Be ready to share these stories during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the ScS family right from the start!
We think you need these skills to ace Retail Deputy Store Manager in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm shine through in your application! We want to see how passionate you are about retail and delivering top-notch customer service. Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your CV:Make sure your CV is tailored to the Deputy Store Manager role. Highlight your experience in leading teams, driving performance, and achieving sales targets. We love seeing how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Use it to showcase your leadership style and how you plan to inspire and coach your colleagues. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research ScS thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Be ready to discuss how you handle difficult conversations too!
✨Prepare for Customer Service Scenarios
Expect questions about delivering exceptional customer service. Think of specific situations where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you ensure a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the store's success.
