At a Glance
- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join a dynamic retail team at Poltronesof in Telford.
- Benefits: Earn a competitive salary plus uncapped commission and enjoy 33 days holiday.
- Other info: Access to discounts, career progression, and a range of employee benefits.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Passion for customer service and experience in leading a sales team.
The predicted salary is between 29000 - 29000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Telford. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying.
As a Poltronesof Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Manager, you can earn more as you sell more; our uncapped commission structure puts you in control of your income.
What does the role involve?
- Leading by example and role modelling the Poltronesof company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on Poltronesof Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £29,000 with no cap on commission.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform access to hundreds of high street discounts and more: holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service Life assurance.
Retail Deputy Store Manager in Hadley employer: Poltronesof
Poltronesof is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £29,000 with uncapped commission potential, ensuring you can truly control your earnings. Our vibrant work culture in Telford fosters collaboration and personal development, with extensive training opportunities and a strong emphasis on delivering a 5-star customer experience. With generous benefits including 33 days of holiday, discounts, and access to a dedicated Employee Assistance Programme, we are committed to creating a supportive environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Store Manager in Hadley
✨Tip Number 1
Get to know the company inside out! Research Poltronesof's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to build strong relationships with both your team and customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions for your interview! Asking insightful questions about the store's performance, team dynamics, or customer service strategies shows that you're engaged and ready to contribute to the business.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Retail Deputy Store Manager in Hadley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to lead a team and deliver top-notch customer service.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this Deputy Manager position!
Be Specific:Use specific examples in your application to demonstrate your leadership and coaching abilities. We want to know how you've driven performance and supported your team in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research Poltronesof thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and be ready to discuss how you can apply those skills at Poltronesof.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've provided exceptional customer service or resolved complaints. Highlight your communication skills and how you ensure a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
