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- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join a dynamic retail brand focused on creating beautiful homes.
- Benefits: Earn a competitive salary with uncapped commission and enjoy 33 days of holiday.
- Other info: Access to discounts, career progression, and a vibrant team culture.
- Why this job: Make a real impact in a supportive environment while growing your career.
- Qualifications: Passion for customer service and experience in leading a sales team.
The predicted salary is between 29000 - 29000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Cheltenham. As a Poltronesof Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager, you can earn more as you sell more; our uncapped commission structure puts you in control of your income.
What does the role involve?
- Leading by example and role modelling the Poltronesof company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on Poltronesof Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £29,000, with no cap on commission.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform access to hundreds of high street discounts and more holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service.
- Life assurance.
Retail Deputy Store Manager in Gloucester employer: Poltronesof
Contact Detail:
Poltronesof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Poltronesof's values and products so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled tough situations. Be ready to share these stories, as they’ll highlight your ability to drive performance and support your colleagues.
✨Tip Number 3
Don’t forget to showcase your customer service passion! Prepare to discuss how you’ve gone above and beyond for customers in the past. This will resonate well with the role’s focus on delivering a 5-star customer journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at Poltronesof!
We think you need these skills to ace Retail Deputy Store Manager in Gloucester
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see how you can drive the business forward and create a fantastic experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leading teams and achieving sales targets. We love seeing how you've made an impact in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Deputy Store Manager role. Share specific examples of how you've coached teams or improved performance in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Poltronesof!
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research Poltronesof thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Highlight how you can inspire others to achieve their best.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've provided exceptional customer service or resolved complaints. This will showcase your customer focus and problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.