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- Tasks: Support the Store Manager in driving performance and leading the team.
- Company: Join a dynamic retail team at Poltronesof in Cheltenham.
- Benefits: Uncapped commission, 33 days holiday, and career development opportunities.
- Other info: A vibrant work environment with opportunities for personal growth.
- Why this job: Make a real impact on customer experiences and team success.
- Qualifications: Experience in sales leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Cheltenham. As a Poltronesof Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
As a Deputy Store Manager, you can earn more as you sell more; our uncapped commission structure puts you in control of your income. Responsibilities include:
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on Poltronesof Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management, and development of the team.
- Being responsible for driving performance, delivering targets, KPIs, and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals, and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
What qualities are we looking for?
- Customer focus with a passion for delivering first-class customer service.
- The ability to drive performance and manage difficult conversations when needed.
- Friendly, flexible, reliable, honest, and a strong work ethic.
- Experience in leading, motivating, and coaching a successful sales team.
33 days holidays including...
Deputy Stores Manager in Gloucester employer: Poltronesof
Contact Detail:
Poltronesof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Stores Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Poltronesof or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Deputy Store Managers. Think about how your experience aligns with driving performance and delivering exceptional customer service. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved sales. This will demonstrate that you’re ready to support the Store Manager and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy Stores Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Manager role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can drive performance in our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you can contribute to creating a 5-star customer journey. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and improve team performance. Numbers speak volumes, so if you’ve boosted sales or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Poltronesof
✨Know Your Stuff
Make sure you have a solid understanding of Poltronesof's products and services. Familiarise yourself with their furniture range and be ready to discuss how you can help customers create their ideal home. This will show your passion for the brand and your commitment to delivering exceptional customer service.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Highlight any specific KPIs you've achieved and how you managed difficult conversations to maintain team morale.
✨Emphasise Customer Focus
Be ready to talk about your approach to providing a 5-star customer journey. Share specific instances where you've gone above and beyond for customers, and how you’ve built loyalty and referrals. This will illustrate your commitment to customer satisfaction and align with the company's values.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.