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- Tasks: Support the Store Manager in driving performance and leading the team.
- Company: Join a dynamic retail team at ScS in Stoke.
- Benefits: Earn up to £40,000 with commission and enjoy 33 days holiday.
- Why this job: Make a real impact by delivering exceptional customer service and coaching your team.
- Qualifications: Experience in leading and motivating a sales team is essential.
- Other info: Enjoy discounts, career progression, and access to a virtual GP.
The predicted salary is between 24000 - 40000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Stoke. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence.
You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
As a Deputy Store Manager, you can earn up to £40,000.00 with Commission.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
What qualities are we looking for?
- Customer focus with a passion for delivering first-class customer service.
- The ability to drive performance and manage difficult conversations when needed.
- Friendly, flexible, reliable, honest and a strong work ethic.
- Experience in leading, motivating and coaching a successful sales team.
Employee benefits:
- 33 days holidays including bank holidays.
- Access to 100s of high street discounts and more holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP Access to a GP service 24/7.
- Pension Scheme.
- Death in Service.
- Life assurance.
Deputy Store Manager employer: Poltronesof
Contact Detail:
Poltronesof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in a Deputy Store Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your past experiences effectively.
✨Tip Number 3
Showcase your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re the right fit for delivering that 5-star experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be an awesome Deputy Store Manager.
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Store Manager role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can drive performance in our store.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering first-class customer service and how you can support our team in achieving sales targets. Keep it friendly and engaging!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to lead and motivate a team. We love numbers, so if you’ve hit KPIs or improved sales, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Poltronesof
✨Know Your Stuff
Make sure you have a solid understanding of ScS Furniture and the products you'll be working with. Familiarise yourself with the company's values and customer service standards, as this will help you demonstrate your commitment to delivering that 5-star customer journey.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you coached colleagues to improve their performance or handled difficult conversations effectively. This will show that you're ready to step up in the Store Manager's absence.
✨Be Customer-Centric
During the interview, highlight your passion for customer service. Share stories that illustrate how you've gone above and beyond to ensure customer satisfaction. This aligns perfectly with the role's focus on creating a home that customers love and driving loyalty through exceptional service.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've identified opportunities for improvement in a retail setting. Be ready to discuss how you optimised operations or drove sales performance. This will show that you can contribute to the store's success and align with the business priorities.