At a Glance
- Tasks: Manage customer accounts, ensuring timely reconciliations and liaising with various teams.
- Company: Dynamic finance team in a fast-paced business environment.
- Benefits: £26,000 salary, 33 days holiday, discounts, and employee assistance programmes.
- Other info: Flexible work environment with opportunities for career advancement.
- Why this job: Gain valuable finance experience while enjoying great perks and personal growth.
- Qualifications: Experience in finance admin, strong Excel skills, and attention to detail.
The predicted salary is between 26000 - 26000 £ per year.
We are looking to recruit a Customer Accounts Clerk to join our Finance Team. This is an exciting role in the business and will give the successful candidate the opportunity to learn and achieve personal growth within a fast-paced business.
What’s the opportunity?
The Customer Accounts Clerk will work within the Finance team and will be responsible for ensuring that customer accounts are reconciled on a timely and accurate basis. This includes responsibility for the oversight of the customer accounts (being the debtors ledgers including payments and invoicing) of a number of stores, liaising directly with retail, distribution and aftercare colleagues, processing invoicing and other adjustments as required.
What does the role involve?
- Daily review of the customer accounts and ledgers for the stores within the regions assigned.
- Determining and then processing adjustments required to individual accounts.
- Liaising directly with retail and distribution colleagues to assist in the performance of duties.
- Regular reporting of the status of accounts.
- Daily submissions to Finance Houses and reconciliation of remittances received.
- Support in review of customer refund activity.
- Support the wider finance team with ad-hoc duties as required.
- Maintain accurate and organised financial records and documentation.
- Proactive and organised with strong time-management skills.
- Strong written and verbal communication skills.
- Reliable, flexible, and able to work independently or as part of a team.
- Professional demeanour and positive approach to resolving issues.
- Willingness to adapt to changing priorities during the contract period.
Who are we looking for?
- Previous experience working in a Finance administration / credit control role.
- Proficient with Microsoft Excel and other MS Office applications.
- High level of accuracy and attention to detail.
- Ability to manage workload and meet deadlines in a fast-paced environment.
- Strong communication and problem-solving skills.
- Experience with high-volume transaction environments.
What’s in it for you?
- 33 days holidays including bank holidays.
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics.
- Virtual GP – Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service Life assurance.
Customer Accounts Clerk employer: Poltronesof
Join our dynamic Finance Team in Sunderland as a Customer Accounts Clerk, where you'll thrive in a supportive work culture that prioritises personal growth and development. With competitive benefits including 33 days of holiday, access to an extensive employee discounts platform, and a commitment to work-life balance, we offer a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Clerk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Poltronesof. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Poltronesof before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Accounts Clerk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Poltronesof:Your cover letter is your chance to shine! Tell us why you want to work at Poltronesof specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Poltronesof!
How to prepare for a job interview at Poltronesof
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
