At a Glance
- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join Poltronesof, a vibrant retail brand in Nottingham.
- Benefits: Earn a competitive salary plus uncapped commission and enjoy 33 days holiday.
- Other info: Great career progression opportunities and access to exclusive employee discounts.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 29000 - 29000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Nottingham. As a Poltronesof Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence.
You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
As a Deputy Store Manager, you can earn more as you sell more; our uncapped commission structure puts you in control of your income.
What does the role involve?
- Leading by example and role modelling the Poltronesof company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on Poltronesof Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £29,000 with no cap on commission.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform access to hundreds of high street discounts and more.
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service Life assurance.
Retail Deputy Store Manager in Chester employer: Poltronesof
As a People Operations Coordinator, you'll thrive in a dynamic and supportive environment that values your organisational skills and proactive approach. Our company fosters a culture of collaboration and continuous learning, offering you the chance to grow professionally while making a meaningful impact on your colleagues' experiences. With a commitment to employee development and a positive work atmosphere, this role provides a unique opportunity to contribute to exciting projects in a vibrant location.
