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- Tasks: Support the Store Manager in driving performance and leading the team to deliver exceptional customer service.
- Company: Join a dynamic retail team at ScS, known for its commitment to customer satisfaction.
- Benefits: Earn up to £40,000 with commission, plus 33 days holiday and exclusive discounts.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Make a real impact by helping customers create homes they love while developing your leadership skills.
- Qualifications: Experience in sales leadership and a passion for delivering top-notch customer service.
The predicted salary is between 24000 - 40000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Stoke. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence.
You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager, you can earn up to £40,000.00 with Commission.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
What qualities are we looking for?
- Customer focus with a passion for delivering first-class customer service.
- The ability to drive performance and manage difficult conversations when needed.
- Friendly, flexible, reliable, honest and a strong work ethic.
- Experience in leading, motivating and coaching a successful sales team.
Employee benefits include:
- 33 days holidays including bank holidays.
- Access to 100s of high street discounts and more holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics.
- Virtual GP Access to a GP service 24/7.
- Pension Scheme.
- Death in Service.
- Life assurance.
Deputy Store Manager in Birmingham employer: Poltronesof
Contact Detail:
Poltronesof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research ScS, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for delivering that 5-star customer service they’re after.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you’d handle performance management and coaching situations, as these are key for a Deputy Store Manager.
✨Tip Number 3
Show your leadership skills! Be ready to share examples of how you’ve motivated a team or turned around a tough situation. ScS is looking for someone who can drive performance and manage difficult conversations, so have those stories at the ready.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what ScS wants in a Deputy Store Manager.
We think you need these skills to ace Deputy Store Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Store Manager role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can drive performance in our store.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering first-class customer service and how you can support our team in achieving sales targets. Keep it friendly and engaging!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to lead a team and improve performance. Numbers speak volumes, so if you’ve hit KPIs or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Poltronesof
✨Know the Company Inside Out
Before your interview, make sure you research ScS thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Be ready to discuss how you handle difficult conversations too!
✨Emphasise Customer Service Excellence
Since delivering a 5-star customer journey is key, think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to exceptional service and how it can benefit ScS.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and performance expectations. This shows you're proactive and genuinely interested in how you can contribute to the team's success.