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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences in a luxury retail environment and build long-term client relationships.
- Company: Join the prestigious Cassina London team at Harrods, a leader in contemporary design.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a luxury brand and showcase your passion for design while exceeding sales targets.
- Qualifications: Degree in Interior Design or related field preferred; 2 years' experience in luxury retail required.
- Other info: Work in a vibrant store atmosphere with flexible hours and opportunities to attend brand events.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Cassina London Sales Advisor – Harrods Store role at POLTRONA FRAU SPA.
Position Summary
The Store Sales Advisor is responsible for delivering an exceptional, design‑led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.
Key Responsibilities
- Client engagement & sales excellence: Welcome customers and provide exceptional hospitality; Conduct needs analysis to understand aesthetic and functional requirements; Offer personalised, design‑consultative sales support; Present craftsmanship, materials, and brand heritage with confidence; Build a long‑term client book including private and trade clients.
- Sales performance & pipeline management: Achieve and exceed monthly and annual sales targets; Maintain accurate sales forecasts and follow‑up pipelines; Build and maintain a sales pipeline, creation through to close and after sale.
- Store & brand experience: Maintain impeccable store and visual merchandising standards; Ensure displays embody brand identity and presentation quality.
- Operational & administrative responsibilities: Process orders and payments accurately; Coordinate delivery, custom orders, and after‑sales support; Resolve customer issues professionally and promptly.
- Brand representation & growth: Attend brand events and training; Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience; Act as an ambassador of contemporary design and craftsmanship.
Required Experience & Qualifications
- Degree in Interior Design, Architecture, or related field preferred;
- Minimum 2 years’ experience in luxury furniture or design retail;
- Experience with trade clients desirable;
- Strong English skills; an additional language is an advantage.
Skills & Attributes
- Technical: Understanding of materials, finishes, craftsmanship, and design history; CRM, POS, and quoting tool familiarity.
- Soft skills: Highly customer‑focused and adaptive; Strong communication and persuasive storytelling skills; Target‑driven, organised, and composed under pressure.
Work Environment
Luxury store environment (e.g., within a premium department store); Weekend and evening availability required; Willing to work in any London Retail location.
Work location: London, UK
Our company is an equal opportunity employer. Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).
Cassina London Sales Advisor – Harrods Store employer: Poltrona Frau Spa
Contact Detail:
Poltrona Frau Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cassina London Sales Advisor – Harrods Store
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Cassina's design philosophy and product range. This will not only impress your interviewers but also help you connect with customers on a personal level.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of the mirror. Focus on how you can engage clients and showcase your knowledge about craftsmanship and materials. Remember, confidence is key!
✨Tip Number 3
Network like a pro! Attend design events or workshops where you can meet potential clients and industry professionals. Building relationships now can lead to long-term client connections later.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cassina London. Don’t miss out on this opportunity!
We think you need these skills to ace Cassina London Sales Advisor – Harrods Store
Some tips for your application 🫡
Show Your Passion for Design: When writing your application, let your love for contemporary design shine through. Share specific examples of how you've engaged with design in your previous roles or personal projects. We want to see that you’re not just looking for a job, but that you genuinely care about the craft and the brand.
Tailor Your CV: Make sure your CV is tailored to the Sales Advisor role at Cassina London. Highlight your experience in luxury retail and any relevant skills that align with the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to showcase your customer service skills and your ability to build long-term relationships. Remember, we’re looking for someone who can deliver exceptional hospitality, so make it personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at Harrods!
How to prepare for a job interview at Poltrona Frau Spa
✨Know Your Products Inside Out
Before the interview, dive deep into understanding the craftsmanship, materials, and design history of the products you'll be selling. This knowledge will not only impress your interviewers but also help you engage with clients effectively.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've achieved sales targets in the past. Think about times when you provided exceptional customer service or built long-term client relationships, as these are key for a Sales Advisor role.
✨Demonstrate Your Passion for Design
Be ready to share what contemporary design means to you and how it influences your approach to sales. Showing genuine enthusiasm for the brand and its aesthetic will resonate well with the interviewers.
✨Practice Your Communication Skills
Since strong communication is crucial, practice articulating your thoughts clearly and persuasively. Consider role-playing common sales scenarios to build confidence in presenting yourself and the brand during the interview.
