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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and build long-term client relationships in a luxury retail setting.
- Company: Join Cassina London, a leader in contemporary design and luxury furniture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be an ambassador for contemporary design and craftsmanship while exceeding sales targets.
- Qualifications: Degree in Interior Design or related field preferred; 2 years in luxury retail required.
- Other info: Flexible working hours with weekend and evening availability; work across various London locations.
The predicted salary is between 30000 - 42000 £ per year.
The Store Sales Advisor is responsible for delivering an exceptional, design‑led customer experience within a luxury retail environment. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.
Key Responsibilities
- Welcome customers and provide exceptional hospitality.
- Conduct needs analysis to understand aesthetic and functional requirements.
- Offer personalised, design‑consultative sales support.
- Present craftsmanship, materials, and brand heritage with confidence.
- Build a long‑term client book including private and trade clients.
- Achieve and exceed monthly and annual sales targets.
- Maintain accurate sales forecasts and follow‑up pipelines.
- Create and manage a sales pipeline from creation through to close and after‑sale.
- Maintain impeccable store and visual merchandising standards.
- Ensure displays embody brand identity and presentation quality.
- Process orders and payments accurately.
- Coordinate delivery, custom orders, and after‑sales support.
- Resolve customer issues professionally and promptly.
- Attend brand events and training.
- Act as an ambassador of contemporary design and craftsmanship.
Required Experience & Qualifications
- Degree in Interior Design, Architecture, or related field preferred.
- Minimum 2 years’ experience in luxury furniture or design retail.
- Experience with trade clients desirable.
- Strong English skills; an additional language is an advantage.
Skills & Attributes
- Understanding of materials, finishes, craftsmanship, and design history.
- CRM, POS, and quoting tool familiarity.
- Highly customer‑focused and adaptive.
- Strong communication and persuasive storytelling skills.
- Target‑driven, organised, and composed under pressure.
Work Environment
- Luxury store environment (e.g., within a premium department store).
- Weekend and evening availability required.
- Willing to work in any London retail location.
Our company is an equal opportunity employer. Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
Cassina London Sales Advisor – Brompton Store employer: Poltrona Frau Spa
Contact Detail:
Poltrona Frau Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cassina London Sales Advisor – Brompton Store
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Cassina's design philosophy, craftsmanship, and product range. This knowledge will help you connect with customers and showcase your passion for contemporary design.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on how to present products confidently and engage customers in a way that feels natural and inviting.
✨Tip Number 3
Network like a pro! Attend design events or workshops to meet potential clients and industry professionals. Building relationships can lead to referrals and long-term client connections.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cassina team and contributing to their luxury retail experience.
We think you need these skills to ace Cassina London Sales Advisor – Brompton Store
Some tips for your application 🫡
Show Your Passion for Design: When writing your application, let your love for contemporary design shine through. Share any relevant experiences or projects that highlight your understanding of craftsmanship and materials, as this will resonate with us at StudySmarter.
Tailor Your CV: Make sure to customise your CV for the Sales Advisor role. Highlight your experience in luxury retail and any specific achievements that demonstrate your ability to build long-term client relationships and exceed sales targets.
Be Personable: In your cover letter, adopt a friendly and approachable tone. We want to see your personality! Talk about how you connect with customers and provide exceptional hospitality, as this is key in a luxury retail environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Poltrona Frau Spa
✨Know Your Products Inside Out
Before the interview, dive deep into Cassina's product range. Familiarise yourself with their craftsmanship, materials, and design history. This knowledge will not only impress your interviewers but also help you demonstrate your passion for contemporary design.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you can relate these stories to the luxury retail environment. Highlight your ability to build long-term client relationships and resolve issues professionally.
✨Practice Your Sales Pitch
Since the role involves personalised, design-consultative sales support, practice how you would conduct a needs analysis with a potential client. Role-play scenarios where you present products confidently, focusing on their aesthetic and functional benefits.
✨Demonstrate Your Adaptability
In a luxury retail setting, being adaptable is key. Be ready to discuss how you've handled pressure in previous roles and how you can maintain composure while achieving sales targets. Show that you're organised and can manage a sales pipeline effectively.
