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- Tasks: Manage client relationships and oversee the syndicate lifecycle for seamless service delivery.
- Company: Join PoloWorks, a leader in the insurance market with a focus on innovation.
- Benefits: Enjoy competitive salary, flexible working, and a comprehensive benefits package.
- Why this job: Be a trusted advisor and drive growth in a dynamic environment.
- Qualifications: Experience in client management and understanding of compliance in financial services.
- Other info: Great opportunities for career development and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Syndicate Client Manager role at PoloWorks
Description
As a Client Manager at PoloWorks, you will act as a trusted advisor and strategic partner to our managed syndicates, prospective clients, Lloyd’s of London, and our internal service teams. You will lead the end-to-end client journey — from onboarding through ongoing service delivery — ensuring seamless communication, compliance, and operational excellence. This role is pivotal in fostering long-term relationships, driving performance, and identifying opportunities for growth across Polo Commercial Insurance Services (PCIS) offerings.
Department: Managing Agency
Location: London
Key Responsibilities
- Client Relationship Management: Build and maintain strong, trust-based relationships with managed syndicates and prospective clients.
- Conduct due diligence ahead of client engagements and ensure all supporting documentation is prepared.
- Serve as the primary liaison, ensuring clients are connected to the right internal resources and remain engaged throughout their lifecycle.
Communication & Stakeholder Engagement
- Provide regular, structured updates to clients and internal teams (weekly, bi-weekly, monthly as required).
- Maintain open channels with the PCIS Service Manager to ensure service performance meets agreed standards.
- Facilitate two-way feedback loops, escalating and resolving issues promptly to enhance client satisfaction.
- Map and manage all key stakeholders, ensuring clear technical and operational points of contact.
Project Oversight & Onboarding
- Oversee the full syndicate lifecycle, from initial triage to operational delivery.
- Translate client requirements into actionable plans for internal teams and coordinate cross-functional workstreams.
- Validate project playbooks, track milestones, and ensure time and documentation standards are met.
Compliance & Regulatory Support
- Monitor and communicate regulatory changes within the Lloyd’s market to relevant clients.
- Organise training sessions and provide guidance to ensure ongoing compliance with market standards.
Growth & Cross-Selling
- Identify opportunities to introduce PCIS products and services to existing and prospective clients.
- Partner with technical leads to ensure opportunities are pursued and outcomes delivered.
Performance Monitoring & Reporting
- Track and report against agreed KPIs, including TPSMA metrics and Lloyd’s approval conditions.
- Present performance updates at Syndicate Management Committee meetings and other forums as required.
Skills, Knowledge And Expertise
- Strong background in client management, stakeholder engagement, or relationship-driven roles (ideally within insurance, financial services, or Lloyd’s market).
- Deep understanding of compliance and regulatory frameworks in the Lloyd’s ecosystem.
- Exceptional organisational skills, with the ability to manage multiple client portfolios simultaneously.
- Proven track record of building rapport, managing complex projects, and driving operational excellence.
- Commercial mindset, with the ability to identify and nurture growth opportunities.
Demonstrates Behaviours Aligned To The PoloWorks PRIDE Values
- Pioneering – we do not stand still.
- Responsible – We do the right thing.
- Inclusive – we all play a role.
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best.
Benefits
As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, private medical insurance, enhanced pension contributions, and occupational maternity and paternity pay.
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Syndicate Client Manager employer: PoloWorks
Contact Detail:
PoloWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Syndicate Client Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Syndicate Client Manager role.
✨Tip Number 2
Prepare for those interviews! Research PoloWorks and understand their values and services. Think about how your experience aligns with their needs, especially in client management and compliance. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Mention something specific from the interview to remind them why you’re a great fit for the Syndicate Client Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining PoloWorks. Keep an eye on our careers page for new opportunities and updates!
We think you need these skills to ace Syndicate Client Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Syndicate Client Manager role. Highlight your experience in client management and relationship-building, as these are key to what we’re looking for at PoloWorks.
Showcase Your Skills: Don’t just list your skills; demonstrate how they relate to the job. Use examples from your past roles that show your organisational skills and ability to manage multiple projects, which is crucial for us.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly relevant to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets to the right people!
How to prepare for a job interview at PoloWorks
✨Know Your Clients
Before the interview, research PoloWorks and its client base thoroughly. Understand their syndicates, services, and the Lloyd’s market. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to foster trust and engagement.
✨Be Ready for Compliance Questions
Since compliance is crucial in this role, brush up on relevant regulations within the Lloyd’s market. Be prepared to discuss how you've navigated compliance challenges in previous roles and how you would ensure adherence in this position.
✨Demonstrate Your Project Management Prowess
Think of specific projects you've managed that required cross-functional collaboration. Be ready to explain how you coordinated teams, tracked milestones, and ensured successful delivery, as this aligns with the key responsibilities of the Syndicate Client Manager.
