Description
The purpose of the Head of Digital Delivery is to manage the delivery of the implementation of Digital Services to new and existing clients. Accountable for delivering the Digital Service implementation portfolio; budgets for delivery, working priorities, escalating and resolving RAIDs, defining resourcing requirements, managing external delivery partners. This role is vital in the successful scaled deployment of Digital Services to our existing and new customer base, transitioning the operation onto Digital Services in a sustainable fashion.
Department
Digital
Location
London or Cheltenham
Key Responsibilities
- Digital Service Portfolio Management: Manages the delivery of the Digital Services Portfolio via direct management of individual delivery leads per customer implementation. Manages the budget for delivery across the portfolio, the resourcing needed and external partner work required. Sets priorities and manages the planning, demo and reporting cadence across the portfolio
- Resource And Budget Management: Monitors the budget assigned to individual deliveries and implementations. Tracks the budget against that scoped per SOW / proposal. Tracks the resourcing used via time recording.
- Delivery Best Practice Definition: Defines the best practice approaches to Digital Service Delivery and implementation, including timelines, plans, testing scripts, generalised approaches and / or artefacts – e.g. testing scripts and strategies, template timelines and resource requirements.
- Delivery Partner Engagement: Manages the day-to-day prioritisation of activities to be undertaken by delivery partners, including resolution of onboarding issues and access requests, prioritisation of activities, management of client requests and / or invoice requirements.
- Progress Reporting And Oversight: Responsible for reporting on portfolio progress against delivery plans and budgets. Responsible for producing project progress reporting across the portfolio of Digital Service Implementation
Also, this role is offered as a 12 month Fixed Term Contract.
Skills, Knowledge And Expertise
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
#J-18808-Ljbffr
Head of Digital Delivery employer: PoloWorks
At Marco Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Test Manager, you will have the opportunity to lead critical testing initiatives within the regulated financial services sector, while benefiting from our commitment to employee growth through continuous learning and development programmes. Our London-based office not only provides a vibrant city atmosphere but also encourages a culture of inclusivity and support, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Delivery
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like PoloWorks are looking for when hiring for a Head of Digital Delivery.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to PoloWorks for the Head of Digital Delivery, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at PoloWorks as a Head of Digital Delivery, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out PoloWorks’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Digital Delivery.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at PoloWorks, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with PoloWorks's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at PoloWorks. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at PoloWorks
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that PoloWorks uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at PoloWorks. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
