Senior Claims Technician in Cheltenham

We are looking for a Senior Claims Technician who can accurately process claims and technical data, support month‑ and quarter‑end work, handle queries confidently and provide guidance to the team while working to set procedures, service levels and regulatory standards.

Department: Claims

Location: Cheltenham

Compensation: £27,300 / year

Key Responsibilities:

• Process claims, reinsurance, and technical data in line with applicable procedure guides, for both manual and system processing.
• Analyse technical data and calculate technical transactions including limits, premiums, claims, reserves and deductions, while maintaining effective logging and payment management.
• Manage internal and external queries to facilitate the accuracy and efficiency of data processing.
• Provide effective training, support and guidance to team members in regards to technical expertise.
• Manage and prioritise own workload effectively.
• Contribute to the production of internal and external (client) reporting, with particular focus on month and quarter end reporting.
• Process claims, reinsurance and technical data on a timely and accurate basis adhering to the applicable accuracy targets of 95% and contractual service level agreements per client/service.
• Operate in line with the flexible working guidelines to accommodate peaks and troughs, balancing routine and busy periods, particularly month and quarter ends.
• Take responsibility and ownership of personal development, seeking opportunities to develop knowledge and competence.

Key Relationships:

• Active and supportive team participant with a ‘can do’ mentality.
• Foster positive team culture by caring about their own work, the team and their work.
• Support line manager to successfully achieve team goals.
• Develop and maintain professional relationships with client counterparts.
• Willing to support other teams when required and work across multiple client accounts.

Skills, Knowledge & Expertise:

• Preferred experience within insurance required.
• Great attention to detail with focus on service delivery and client experience.
• Good verbal and written communication skills.
• Able to work independently and collaborate with team members to provide effective feedback.
• Great organisation skills and priority management skills.
• Work lawfully and in accordance with regulatory, compliance and financial requirements including Data Protection, Code of conduct, health & safety, FCA and Lloyd’s regulations.
• Sufficient MS Office, Word, PowerPoint & Excel skills.
• Able to provide effective training, support and guidance to team members.

Demonstrates Behaviours Aligned To The PoloWorks PRIDE Values:

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focused – we provide services we are proud of
• Empowering – we equip people to be their best

Knowledge & Qualifications:

• Minimum 5 GCSEs at Grade 4 and above including Maths and English Language.

Job Benefits:

• Willing to study for the relevant CII qualifications.
• As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
• You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.