Business Analyst in Cheltenham

This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Works, with a focus on data, systems, and process improvement. The Business Analyst will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the project lifecycle. Experience with data and reporting projects is highly desirable, as is experience in the Lloyd’s London Insurance Market or wider insurance industry.

Key Responsibilities

• Capture and document business requirements, processes, and data needs for all change initiatives.
• Work with stakeholders across Polo Works functions.
• Provide analysis and mapping of data flows between core data systems and reporting tools.
• Produce clear and structured documentation such as requirement specifications, user stories, business cases, and process maps.
• Assist in the development of data dictionaries, data lineage documentation, and reporting requirements.
• Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately.
• Support test planning and execution including defining test cases and participating in UAT.
• Contribute to the ongoing improvement of business processes, identifying areas for optimisation, automation and efficiency gains.
• Facilitate stakeholder meetings and requirements workshops.
• Assist in the evaluation and onboarding of new vendors or technology solutions.
• Work with project managers to track progress, highlight risks, assumptions, issues and dependencies to ensure successful delivery of all projects.

Skills, Knowledge and Expertise

Essential:

• Proven experience as a Business Analyst within an insurance or financial services environment, delivering changes through Agile and Waterfall methodologies.
• Strong analytical skills with experience documenting requirements, processes, and data logic.
• Understanding of data structures and familiarity with working on data/reporting initiatives.
• Ability to build effective relationships with business and technical stakeholders at all levels.
• Experience in producing documentation including process flows, business cases, and test plans.
• Strong verbal and written communication skills, including stakeholder management, facilitation and presentation.
• Comfortable working in an environment of evolving priorities and concurrent projects.
• Experience using tools such as Power BI, Fabric, DevOps.

Desirable:

• Experience working on Data Warehouse or MI/BI projects.
• Familiarity with London Market insurance systems and data (e.g. policy, claims, bordereaux).
• Working knowledge of data governance principles and data quality standards.
• Certified in Business Analysis E.g. BCS Accreditation.

Demonstrates behaviours aligned to the Polo Works PRIDE values: Pioneering – we don’t stand still, Responsible – We do the right thing, Inclusive – we all play a role, Delivery Focused - we provide services we are proud of, Empowering – we equip people to be their best.

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.