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- Tasks: Support strategic change initiatives with a focus on AI, automation, and process improvement.
- Company: Join Polo Digital, a forward-thinking company in the insurance industry.
- Benefits: Enjoy competitive salary, flexible working, private health insurance, and generous leave options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by optimising processes and collaborating on innovative projects.
- Qualifications: Experience as a Business Analyst in insurance or financial services is essential.
The predicted salary is between 40000 - 50000 £ per year.
This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Digital, with a focus on AI, automation and process improvement. The Digital Business Analyst (BA) will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the full product lifecycle. Experience with AI and Automation projects is highly desirable, as is experience in the London Market or wider insurance industry.
Key Responsibilities
- Capture and document business requirements, processes, and data needs for new and existing change initiatives.
- Work with stakeholders across Polo Works functions including operations, finance, underwriting support, and technology.
- Support analysis and mapping of data flows between core insurance process and systems, including intelligent document processing tools, PAS, orchestration, and reporting tools.
- Produce clear and structured documentation such as business requirement specifications, user stories, business cases, and process maps.
- Assist in the development of data dictionaries, schemas, data lineage documentation, and reporting requirements.
- Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately.
- Support test planning and execution including defining test cases and participating in UAT.
- Contribute to the ongoing improvement of business processes, identifying areas for optimisation or automation.
- Facilitate stakeholder meetings, requirements workshops, and project stand‑ups.
- Assist in the evaluation and onboarding of new vendors or technology solutions where required.
- Work with project managers to track progress, highlight risks and ensure successful delivery of business outcomes.
Skills, Knowledge and Expertise
- Proven experience as a Business Analyst within an insurance or financial services environment.
- Strong analytical skills with experience documenting requirements, processes, and data logic.
- Understanding of data structures and familiarity with working on data/reporting initiatives.
- Ability to build effective relationships with business and technical stakeholders at all levels.
- Experience in producing documentation including process maps, business requirement documentation, business cases, and test plans.
- Strong verbal and written communication skills, including stakeholder facilitation and presentation.
- Comfortable working in an environment of evolving priorities and concurrent projects.
- Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering, Responsible, Inclusive, Delivery Focused, Empowering.
- Experience with intelligent document processing and robotic process automation tools.
- Familiarity with London Market insurance systems and data (e.g., policy, claims, bordereaux).
- Working knowledge of data governance principles and data quality standards.
- Experience using tools such as Appian, Jira, Azure DevOps, Visio, and Excel.
- Understanding of Agile project delivery methods.
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Digital Business Analyst employer: Polo
Contact Detail:
Polo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Polo Digital. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and AI. We recommend using the STAR method to structure your answers – it helps you showcase your experience clearly and effectively.
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on relevant projects, gather documentation, process maps, or case studies to demonstrate your expertise. This can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Business Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Business Analyst role. Highlight your experience with AI, automation, and any relevant projects in the insurance industry. We want to see how your skills align with what we're looking for!
Showcase Your Documentation Skills: Since this role involves producing clear documentation, include examples of your previous work. Whether it's business requirement specifications or process maps, we love seeing how you communicate complex information clearly.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon unless it's relevant. We appreciate clarity and want to see your ability to convey information effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Polo
✨Know Your Stuff
Make sure you brush up on your knowledge of AI, automation, and the insurance industry. Familiarise yourself with common tools like Appian, Jira, and Excel, as well as the specific processes and data flows relevant to the role. This will help you speak confidently about how your experience aligns with the job.
✨Prepare Your Documentation Samples
Since the role involves producing clear documentation, bring along samples of your previous work, such as business requirement specifications or process maps. This not only showcases your skills but also gives you a chance to discuss your thought process and approach during the interview.
✨Engage with Stakeholders
Be ready to discuss how you've successfully collaborated with various stakeholders in past roles. Think of examples where you facilitated meetings or workshops, and be prepared to explain how you ensured everyone was on the same page regarding requirements and project goals.
✨Show Your Problem-Solving Skills
The interviewer will likely want to see how you approach challenges. Prepare to share specific examples of how you've identified areas for optimisation or automation in previous projects. Highlight your analytical skills and how they contributed to successful outcomes.