Delegated Authority Oversight Manager

The Delegated Authority (DA) Oversight Manager leads the framework for oversight and assurance of delegated authority business, ensuring all delegated arrangements are governed, monitored, and reported in line with regulatory expectations, internal policies, and the organisation’s risk appetite. The role acts as a key control function, providing challenge, insight, and escalation where required, while partnering with stakeholders to support high‑quality, compliant delegated authority operations.

Key Responsibilities

• Lead the end‑to‑end oversight of delegated authority arrangements, including binders, lineslips, master policies, consortia and Delegated Claims Administrators (DCAs), ensuring effective governance, control, and regulatory compliance.
• Own and manage the due diligence, onboarding, approval, renewal, and termination processes for all delegated authority and DCA arrangements, ensuring adherence to Agency’s policies and procedures, and industry best practice.
• Oversee the onboarding and ongoing governance of Syndicate Service Companies.
• Ensure the Delegated Authority portfolio and associated Syndicates operate to Lloyd’s and other regulatory prescribed requirements, including the Delegated Code of Practice, the Intermediaries Byelaws and the Principles for doing business.
• Develop and maintain strong working relationships with key internal and external stakeholders, including Underwriting, Claims, Compliance, Finance, Actuarial, Operations, Syndicates, Lloyd’s, Coverholders, DCAs and brokers, to support business objectives and effective oversight.
• Monitor, challenge, and elevate Key Performance Indicators and Service Level Agreements in accordance with the relevant Statements of Work between Polo Commercial Insurance Services, Syndicates and Polo Managing Agency.
• Ensure all relevant processes and procedure documents are up to date, approved annually by the Board (or Committee as necessary) and remain compliant with Lloyd’s Principles of Doing Business and Minimum Standards and/or other regulatory requirements.
• Provide guidance and support for delegated authority and customer issues, responding to queries from Lloyd’s, Coverholders, Brokers, Syndicate(s), and other stakeholders.
• Manage oversight of customer outcomes and commitments for Delegated Authorities, Claims, Complaints and Conduct risk with appropriate support from the Polo Works Claims and Compliance and PMA/Syndicate Conduct risk teams.
• Provide the management and oversight of regular reporting, including regulatory returns, relating to service standards, binder performance, claims DCA performance, and customer outcomes/commitment KPIs.
• Oversee reporting to the Delegated Authority Oversight Group (DAOG) and Syndicate Monitoring Committee (SMC), with escalation to the Board and other committees where required.
• Manage Coverholder and DCA audits, ensuring findings are appropriately reported, actions agreed, and remediation tracked to completion.

Skills, Knowledge & Expertise

• Significant experience in the Lloyd’s market in a delegated underwriting management role.
• Good understanding of the regulations around appointed representatives.
• Understanding of Lloyd’s Principles for Doing Business.
• Some understanding of exposure management beneficial.
• Good knowledge of underwriting systems, bordereaux management systems and underwriting management information desirable.
• Good level of Windows IT skills essential.
• Self‑motivated and proactive.
• Excellent written and verbal communication skills with strong interpersonal skills.
• Ability to adapt to changing priorities and manage multiple deadlines.
• Ability to work collaboratively with others and establish strong relationships both internally and externally.

Job Benefits

• Competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more).
• Excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
• Access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
• Benefits Band 4.