Head of Digital Delivery
Department: Digital
Employment Type: Contract
Location: London or Cheltenham
Reporting To: Head of Group Transformation
Description
The purpose of the Head of Digital Delivery is to manage the delivery of the implementation of Digital Services to new and existing clients. Accountable for delivering the Digital Service implementation portfolio; budgets for delivery, working priorities, escalating and resolving RAIDs, defining resourcing requirements, managing external delivery partners. This role is vital in the successful scaled deployment of Digital Services to our existing and new customer base, transitioning the operation onto Digital Services in a sustainable fashion.
Responsible for the efficient management, oversight and governance of the portfolio of Digital Service deployment and implementation. Responsible for the analysis of internal and external resourcing required to deliver the portfolio of change, that external delivery partners are being managed effectively and that client requirements are met throughout.
This role is offered as a 12 month Fixed Term Contract.
Key Responsibilities
Digital Service Portfolio Management: Manages the delivery of the Digital Services Portfolio via direct management of individual delivery leads per customer implementation. Manages the budget for delivery across the portfolio, the resourcing needed and external partner work required. Sets priorities and manages the planning, demo and reporting cadence across the portfolio.
Resource and budget management: Monitors the budget assigned to individual deliveries and implementations. Tracks the budget against that scoped per SOW / proposal. Tracks the resourcing used via time recording.
Delivery best practice definition: Defines the best practice approaches to Digital Service Delivery and implementation, including timelines, plans, testing scripts, generalised approaches and / or artefacts - e.g. testing scripts and strategies, template timelines and resource requirements.
Delivery Partner Engagement: Manages the day-to-day prioritisation of activities to be undertaken by delivery partners, including resolution of onboarding issues and access requests, prioritisation of activities, management of client requests and / or invoice requirements.
Progress reporting and oversight: Responsible for reporting on portfolio progress against delivery plans and budgets. Responsible for producing project progress reporting across the portfolio of Digital Service Implementation.
Skills, Knowledge and Expertise
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
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Head of Digital Delivery in Cheltenham employer: Polo
Polo is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training opportunities and a hybrid working model that promotes work-life balance. Join us to be part of a dynamic team where your expertise in Power Platform will not only be valued but also play a crucial role in driving our digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Delivery in Cheltenham
✨Get to Know Your E-commerce Community
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Polo, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Polo. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Polo
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Polo uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Polo. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
