At a Glance
- Tasks: Support strategic change initiatives with a focus on AI, automation, and process improvement.
- Company: Join PoloWorks, a leading provider of support services in the insurance market.
- Benefits: Enjoy competitive salary, flexible working, private health insurance, and generous leave options.
- Other info: Be part of a Great Place to Work certified company with exciting growth opportunities.
- Why this job: Make an impact by optimising processes and collaborating on innovative projects in a dynamic environment.
- Qualifications: Experience as a Business Analyst in insurance or financial services, with strong analytical skills.
The predicted salary is between 45000 - 55000 € per year.
This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Digital, with a focus on AI, automation and process improvement. The Digital Business Analyst (BA) will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the full product lifecycle. Experience with AI and Automation projects is highly desirable, as is experience in the London Market or wider insurance industry.
Key Responsibilities
- Capture and document business requirements, processes, and data needs for new and existing change initiatives.
- Work with stakeholders across Polo Works functions including operations, finance, underwriting support, and technology.
- Support analysis and mapping of data flows between core insurance process and systems, including intelligent document processing tools, Policy Administration Systems (PAS), orchestration, and reporting tools.
- Produce clear and structured documentation such as business requirement specifications, user stories, business cases, and process maps.
- Assist in the development of data dictionaries, schemas, data lineage documentation, and reporting requirements.
- Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately.
- Support test planning and execution including defining test cases and participating in UAT.
- Contribute to the ongoing improvement of business processes, identifying areas for optimisation or automation.
- Facilitate stakeholder meetings, requirements workshops, and project stand‑ups.
- Assist in the evaluation and onboarding of new vendors or technology solutions where required.
- Work with project managers to track progress, highlight risks and ensure successful delivery of business outcomes.
Skills, Knowledge and Expertise
- Proven experience as a Business Analyst within an insurance or financial services environment.
- Strong analytical skills with experience documenting requirements, processes, and data logic.
- Understanding of data structures and familiarity with working on data/reporting initiatives.
- Ability to build effective relationships with business and technical stakeholders at all levels.
- Experience in producing documentation including process maps, business requirements documentation, business cases, and test plans.
- Strong verbal and written communication skills, including stakeholder facilitation and presentation.
- Comfortable working in an environment of evolving priorities and concurrent projects.
- Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering, Responsible, Inclusive, Delivery Focused, Empowering.
- Experience with intelligent document processing and robotic process automation tools.
- Familiarity with London Market insurance systems and data (e.g., policy, claims, bordereaux).
- Working knowledge of data governance principles and data quality standards.
- Experience using tools such as Appian, Jira, Azure DevOps, Visio, and Excel.
- Understanding of Agile project delivery methods.
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
About PoloWorks
PoloWorks is the leading provider of UK‑based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable. As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow. Our clients, whether digital start‑ups or well‑established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients’ goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges. PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey. Great Place to Work certified company and listed among the Best Workplaces in Financial Services.
Digital Business Analyst employer: Polo Works
PoloWorks is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets tradition in the insurance sector. With a strong commitment to employee growth, we provide comprehensive benefits including flexible hybrid working, private health insurance, and generous leave options, all while fostering a culture that values inclusivity, responsibility, and empowerment. Join us to be part of a team that not only supports your professional development but also encourages you to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and tech industries, especially those who work with AI and automation. Use platforms like LinkedIn to connect and engage with potential colleagues or mentors.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of data structures and business analysis techniques. Be ready to discuss how you've tackled similar challenges in the past, especially in the context of the London Market.
✨Tip Number 3
Showcase your documentation skills! Bring examples of your previous work, like process maps or business requirement specifications, to demonstrate your ability to translate complex needs into clear requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the PoloWorks team!
We think you need these skills to ace Digital Business Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with AI, automation, and the insurance industry. We want to see how your skills align with our needs at Polo Digital!
Showcase Your Documentation Skills:Since this role involves producing clear documentation, include examples of your previous work like business requirement specifications or process maps. This will help us see your analytical prowess in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Polo Works
✨Know Your AI and Automation
Make sure you brush up on your knowledge of AI and automation tools, especially those relevant to the insurance industry. Be ready to discuss any past experiences you've had with these technologies, as they are highly desirable for this role.
✨Master the Documentation Game
Since producing clear documentation is key, practice creating business requirement specifications, user stories, and process maps. Bring examples of your work to the interview to showcase your skills in this area.
✨Engage with Stakeholders
Prepare to talk about how you've successfully collaborated with various stakeholders in previous roles. Think of specific examples where you facilitated meetings or workshops, and be ready to explain how you built those relationships.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical skills during the interview. You might be asked to solve a problem or analyse a scenario related to data flows or business processes, so practice articulating your thought process clearly.
