About Us:
Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.
The Role:
We are currently recruiting for a Cloakroom Assistant to run our cloakroom in a professional manner, ensuring the cloakroom is kept clean and tidy and the successful person will have good customer skills.
Role Responsibilities:
As part of the Cloakroom Team, your role will include
- Understands cloakroom layout.
- Wears uniform to standard.
- Keeps area tidy and clean as customer facing space.
- Understands the cloakroom ticketing system and being prepared for service before opening.
- Regular cleaning and emptying bin where necessary.
- Communicating any low stock/provisions.
- Communicates any issues to manager/supervisor.
- Follow checklist for close down.
- Following the cloakroom running order and not deviating from it.
- Updating lost property log daily.
- Collating all lost property and record on official forms for lost property office.
- Keeping the area secure and reporting any misconduct to a manager.
The Person:
The ideal candidate will have:
- Good communication skills.
- Ability to work as part of a team or on own initiative.
- Good attention to detail.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
Next Steps:
If you think this role is for you, apply now and one of our friendly team will be in touch.
