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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS is a leading veterinary services provider in the UK, dedicated to prioritising pets and their care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and access to mental health support.
- Why this job: Be part of a passionate team making a difference in animal care while developing your career.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: This role offers a clear career pathway for growth within CVS.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Polmont and Grangemouth Veterinary Clinics.
Location: To be based between our Polmont and Grangemouth sites
Contract: Permanent
Hours: Between 30 – 40 hours per week
Shift Pattern: Monday – Friday between 08.00 – 20.00 with a share in the Saturday rota
About Polmont and Grangemouth Veterinary Clinics:
Take a look at the practices here:
Polmont Veterinary Clinic, Falkirk | The Vet Collection
Grangemouth Veterinary Clinic | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Please click the \’Apply Now\’ button below to apply for this position. #J-18808-Ljbffr
Veterinary Receptionist employer: Polmont Veterinary Clinic
Contact Detail:
Polmont Veterinary Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Polmont and Grangemouth Veterinary Clinics. Understanding their unique offerings will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will highlight your resilience and ability to cope with emotional scenarios, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Research common veterinary terminology and procedures. Being knowledgeable about the basics can impress your interviewers and show that you're proactive about understanding the veterinary field.
✨Tip Number 4
Connect with current or former employees of CVS through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist or customer service experience you have, especially in a veterinary or animal care setting. Use specific examples to demonstrate your skills in communication and empathy.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for animals and your desire to contribute to the team at Polmont and Grangemouth Veterinary Clinics. Show your enthusiasm for providing excellent client service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a receptionist role.
How to prepare for a job interview at Polmont Veterinary Clinic
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Prepare examples of how you've handled difficult situations or provided exceptional customer service in the past.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and handling queries.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the team culture, training opportunities, or the specific challenges faced by the clinics. This shows your interest in the role and helps you assess if it's the right fit for you.