We’re building the next generation of employee
About the role
As a Employee
requirements
into solutions that genuinely change how their teams experience
the role
for you.
What you’ll be doing
- Leading end-to-end customer implementations, from discovery and scoping through to go-live and long-term optimisation, taking full ownership of the technical relationship throughout
- Designing AI-powered solutions tailored to each customer’s
requirements
into clean, scalable deployments
- Running structured technical discovery sessions and solution workshops, mapping customer needs to Happl’s capabilities before a single line of configuration is written
- Owning integrations with HRIS, payroll, and third-party platforms (including REST APIs and webhooks), ensuring seamless, reliable data flows across every customer’s
tech stack
- Building and automating implementation workflows using AI tools, reducing manual effort and raising the consistency and quality of every deployment
- Acting as the technical escalation point during and after go-live, diagnosing root causes quickly and partnering with Engineering to drive permanent fixes
- Translating what you learn across implementations into reusable assets — architecture blueprints, playbooks, and internal tooling — that make every future deployment faster and smarter
- Partnering with Customer Success to ensure adoption is strong post-launch, identifying configuration gaps and opportunities that drive retention and expansion
- Feeding implementation insights back to Product and Engineering with clarity and evidence, directly influencing the roadmap
- Analysing configuration and usage data across your account portfolio to spot patterns, flag risks early, and surface opportunities to improve customer outcomes
- Championing AI-first ways of working — actively exploring tools like Claude and ChatGPT to accelerate delivery, automate repetitive tasks, and bring smarter thinking to every customer engagement
- Staying genuinely curious about HR tech,
What we’re looking for
- 3+ years in a Technical Account Manager, Implementation Engineer, or Technical Account Manager role within a B2B SaaS environment
- A track record of owning complex, multi-stakeholder implementations end-to-end — with the technical depth to design robust solutions and the communication skills to bring customers with you
- Hands-on experience with APIs, webhooks, and data integrations; comfortable diagnosing issues, building elegant solutions, and documenting them clearly for customers and internal teams
- Truly AI-native: you use tools like Claude, ChatGPT, and modern no-code platforms in your
day-to-day
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