At a Glance
- Tasks: Manage key client relationships and ensure their needs are met while driving growth.
- Company: Pollock Scotrans Ltd excels in logistics and transport, fostering teamwork and continuous improvement.
- Benefits: Enjoy competitive salary, training courses, retail discounts, and a supportive wellbeing programme.
- Other info: Flexible working hours and opportunities for professional development await you!
- Why this job: Join a dynamic team focused on operational excellence and make a real impact in logistics.
- Qualifications: Experience in account management, strong communication skills, and proficiency in MS Office required.
The predicted salary is between 39000 - 52000 £ per year.
Key Account Manager
Location: Bathgate
About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: Are you a relationship-focused professional with a passion for account management? We are currently seeking a Key Account Manager to join our team at the Bathgate site. In this role, you will act as the primary point of contact for key clients, ensuring their needs are met and exceeded while building long-term, strategic relationships. You will work closely with internal teams to deliver tailored logistics solutions and maintain a high standard of service.
Key Responsibilities:
- Take ownership of and develop strong, long-term relationships with key customer accounts across the UK.
- Occasional travel involved between company depots and customer sites to maintain direct engagement and ensure a clear understanding of client needs.
- Report directly to the Operations Director, supporting the execution of group-wide strategies while championing continuous improvement, operational excellence, and sustainability initiatives.
- Work in close collaboration with Operations Managers to align service strategies and deliver a seamless customer experience.
- Lead regular weekly meetings and calls with key customers to review performance, resolve issues, and identify growth opportunities.
- Manage and support the depot-based Customer Service team, ensuring timely and effective resolution of customer enquiries and maintaining high service standards.
- Oversee the onboarding of new accounts, ensuring a smooth, efficient transition and alignment with customer expectations from the outset.
- Partner with internal and external stakeholders to meet sales targets while maintaining a strong customer-focused approach and exploring opportunities for joint growth.
- Utilise Excel and internal systems to monitor account activity, analyse performance metrics, and generate insights to drive strategic decisions and continuous improvement.
Requirements:
- Proven experience in key account management, preferably in the logistics or transportation industry.
- Strong understanding of logistics operations and industry trends.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
- Strong strategic focus and continuous improvement experience.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple accounts and priorities effectively.
- Solution-driven and flexible approach to work.
- Ability to work as part of a team and on own initiative.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM software.
- A valid UK licence and flexibility for occasional travel.
Why Join Pollock Scotrans Ltd?
- Competitive Salary: 45,000 per annum - 50,000 per annum, depending on experience.
- Hours: 08:30hrs - 17:30hrs, Monday to Friday.
- Training: Monthly Courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
- Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!
Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We\'ll be in touch if we need you.
*Subject to terms and conditions.
Key Account Manager in Bathgate employer: Pollock Scotrans Ltd
At Pollock Scotrans Ltd, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work culture that prioritises teamwork and continuous improvement. Our Bathgate location provides unique opportunities for professional growth through monthly training courses and a range of employee benefits, including wellbeing support and additional holiday purchasing schemes, making it an ideal place for those looking to advance their careers in logistics and transport services.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Bathgate
✨Tip Number 1
Familiarise yourself with the logistics and transport industry trends. Understanding current challenges and innovations will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the logistics sector, especially those in account management roles. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed key accounts in the past. Highlight your ability to build long-term relationships and resolve issues effectively, as these are crucial skills for the role.
✨Tip Number 4
Research Pollock Scotrans Ltd thoroughly. Understand their values, culture, and recent developments. Tailoring your approach to align with their mission will show your genuine interest in becoming part of their team.
We think you need these skills to ace Key Account Manager in Bathgate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in key account management, particularly within the logistics or transportation industry. Use specific examples that demonstrate your ability to build strong relationships and manage multiple accounts.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for account management and your understanding of logistics operations. Mention how your skills align with the company's values of teamwork and continuous improvement.
Highlight Relevant Skills:In your application, emphasise your strong interpersonal and communication skills, as well as your proficiency in MS Office and CRM software. These are crucial for the Key Account Manager role at Pollock Scotrans Ltd.
Showcase Your Achievements:Include quantifiable achievements in your application, such as successful projects or improvements you’ve implemented in previous roles. This will help demonstrate your strategic focus and solution-driven approach.
How to prepare for a job interview at Pollock Scotrans Ltd
✨Understand the Company Culture
Before your interview, take some time to research Pollock Scotrans Ltd's culture and values. They emphasise teamwork and continuous improvement, so be prepared to discuss how you align with these principles and can contribute to their supportive environment.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully developed long-term client relationships, highlighting your interpersonal skills and strategic focus.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends in logistics and transportation. Be ready to discuss how these trends impact account management and how you can leverage them to benefit Pollock Scotrans Ltd and its clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of specific scenarios where you've resolved issues or identified growth opportunities for clients, showcasing your solution-driven approach.
