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For Companies At a Glance
- Tasks: Manage key client accounts and build long-term relationships while ensuring top-notch service.
- Company: Pollock Scotrans Ltd excels in logistics and transport, fostering teamwork and growth.
- Benefits: Enjoy competitive salary, training courses, retail discounts, and a supportive wellbeing programme.
- Why this job: Join a dynamic team focused on continuous improvement and making a real impact in logistics.
- Qualifications: Experience in account management, strong communication skills, and proficiency in MS Office required.
- Other info: Flexible working hours and opportunities for professional development await you!
The predicted salary is between 39000 - 52000 £ per year.
Job Description
Key Account Manager
Location: Bathgate
About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
Job Description: Are you a relationship-focused professional with a passion for account management? We are currently seeking a Key Account Manager to join our team at the Bathgate site. In this role, you will act as the primary point of contact for key clients, ensuring their needs are met and exceeded while building long-term, strategic relationships. You will work closely with internal teams to deliver tailored logistics solutions and maintain a high standard of service.
Key Responsibilities:
- Take ownership of and develop strong, long-term relationships with key customer accounts across the UK.
- Occasional travel involved between company depots and customer sites to maintain direct engagement and ensure a clear understanding of client needs.
- Report directly to the Operations Director, supporting the execution of group-wide strategies while championing continuous improvement, operational excellence, and sustainability initiatives.
- Work in close collaboration with Operations Managers to align service strategies and deliver a seamless customer experience.
- Lead regular weekly meetings and calls with key customers to review performance, resolve issues, and identify growth opportunities.
- Manage and support the depot-based Customer Service team, ensuring timely and effective resolution of customer enquiries and maintaining high service standards.
- Oversee the onboarding of new accounts, ensuring a smooth, efficient transition and alignment with customer expectations from the outset.
- Partner with internal and external stakeholders to meet sales targets while maintaining a strong customer-focused approach and exploring opportunities for joint growth.
- Utilise Excel and internal systems to monitor account activity, analyse performance metrics, and generate insights to drive strategic decisions and continuous improvement.
Requirements:
- Proven experience in key account management, preferably in the logistics or transportation industry.
- Strong understanding of logistics operations and industry trends.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
- Strong strategic focus and continuous improvement experience.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple accounts and priorities effectively.
- Solution-driven and flexible approach to work.
- Ability to work as part of a team and on own initiative.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM software.
- A valid UK licence and flexibility for occasional travel.
Why Join Pollock Scotrans Ltd?
- Competitive Salary: 45,000 per annum – 50,000 per annum, depending on experience.
- Hours: 08:30hrs – 17:30hrs, Monday to Friday.
- Training: Monthly Courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support*, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!
Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs – 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.
*Subject to terms and conditions.
Key Account Manager employer: Pollock (SCOTRANS) Ltd.
Contact Detail:
Pollock (SCOTRANS) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Research Pollock Scotrans Ltd thoroughly before your interview. Understand their logistics operations, recent projects, and company culture. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your ability to build strong relationships with clients. Highlight instances where you successfully managed key accounts and resolved issues, as this aligns directly with the job requirements.
✨Tip Number 3
Familiarise yourself with the latest trends in the logistics and transportation industry. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful discussions during your interview.
✨Tip Number 4
Demonstrate your strategic thinking skills by preparing to discuss how you would approach account management at Pollock Scotrans Ltd. Think about how you can contribute to their continuous improvement and operational excellence initiatives.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Key Account Manager at Pollock Scotrans Ltd. Tailor your application to highlight relevant experience in account management and logistics.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in key account management, particularly within the logistics or transportation industry. Use specific examples to demonstrate your success in building long-term client relationships.
Showcase Your Skills: Make sure to showcase your strong interpersonal and communication skills. Mention any experience you have with CRM software and MS Office, as these are crucial for the role. Highlight your ability to manage multiple accounts effectively.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your passion for account management and your understanding of the logistics sector. Address how you can contribute to the company's goals and culture of continuous improvement.
How to prepare for a job interview at Pollock (SCOTRANS) Ltd.
✨Understand the Company Culture
Before your interview, take some time to research Pollock Scotrans Ltd and their commitment to teamwork and continuous improvement. Being able to discuss how your values align with their culture will show that you're a great fit for the team.
✨Prepare for Relationship Management Questions
As a Key Account Manager, you'll need to demonstrate your ability to build strong relationships. Be ready to share specific examples of how you've successfully managed key accounts in the past and how you resolved any challenges that arose.
✨Showcase Your Strategic Thinking
The role requires a strong strategic focus. Prepare to discuss how you've contributed to strategic initiatives in previous roles, particularly in logistics or transportation. Highlight any experience you have with continuous improvement and operational excellence.
✨Demonstrate Your Analytical Skills
Since the position involves monitoring account activity and analysing performance metrics, be prepared to talk about your proficiency with Excel and any CRM software. Share examples of how you've used data to drive decisions and improve customer satisfaction.
