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- Tasks: Support customers and ensure smooth operations in a fast-paced environment.
- Company: Join Pollock Scotrans Ltd, a leader in logistics and transport services.
- Benefits: Enjoy competitive salary, training courses, retail discounts, and wellbeing support.
- Why this job: Be part of a collaborative team culture with opportunities for career growth.
- Qualifications: Strong communication, organisational skills, attention to detail, and reliability required.
- Other info: Flexible working hours and additional holiday purchasing scheme available.
The predicted salary is between 20800 - 23920 £ per year.
Location: Bathgate
About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.
We are currently looking for an Assistant Customer Service Operator to join our team at the Bathgate depot. In this role, you will play a key part in supporting our customers and ensuring the smooth day-to-day operation of our services.
Key Responsibilities:
- Collaborate closely with customers and drivers to ensure smooth day-to-day operations.
- Coordinate daily service reports and support general administrative tasks.
- Handle customer enquiries via email, phone, and face-to-face interactions.
- Input and maintain accurate data using spreadsheets and internal IT systems.
- Communicate effectively with both internal and external stakeholders, including customers and drivers.
- Manage a varied workload in a fast-paced environment, maintaining a high level of accuracy and professionalism.
- Receive full support and training to help you succeed in the role.
Requirements:
- Ability to communicate at all levels.
- Excellent organisational skills and prioritising workload.
- Attention to detail.
- Working to deadlines.
- Excellent time keeping and reliability.
- Able to work as part of a team and on own initiative.
Why Join Pollock Scotrans Ltd?
- Competitive Salary: 20,800pa - 23,920pa, depending on experience.
- Hours: 08:00hrs - 17:00hrs, Monday to Friday.
- Training: Monthly Courses for a variety of areas.
- Benefits: Additional holiday purchasing scheme, Retail discounts with Hapi, Retail Trust Wellbeing Support*, and more.
- Career Growth: Explore opportunities for professional development within our expanding business.
- Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
- Extras: Christmas Savings Club, Black Circle Tyre Discount, Free Uniform and paid Volunteer Day.
- Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
- Team Environment: Be part of a strong culture of teamwork and collaboration.
How to Apply
If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now! Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.
Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.
Contact Us: For any queries, please contact our Recruitment Team. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.
Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.*Subject to terms and conditions.
Customer Service Assistant employer: Pollock (SCOTRANS) Ltd.
Contact Detail:
Pollock (SCOTRANS) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the basics of how operations work will help you communicate effectively with both customers and drivers, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since the role involves handling customer enquiries through various channels, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will show that you can handle the varied workload expected in this position.
✨Tip Number 4
Network with current or former employees of Pollock Scotrans Ltd if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Customer Service Operator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your organisational skills, attention to detail, and ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer enquiries or managed administrative tasks in previous positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pollock (SCOTRANS) Ltd.
✨Show Your Communication Skills
As a Customer Service Assistant, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, whether it's through examples of past experiences or by engaging in conversation during the interview.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills. Share specific instances where you've successfully managed multiple tasks or prioritised your workload, showcasing your ability to thrive in a fast-paced environment.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate data and handling customer enquiries. Prepare to discuss how you ensure accuracy in your work and provide examples of when your attention to detail made a difference.
✨Emphasise Teamwork and Initiative
Pollock Scotrans Ltd values teamwork and the ability to work independently. Be ready to talk about your experiences working in teams, as well as times when you've taken the initiative to solve problems or improve processes.
