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- Tasks: Join a dynamic team to streamline operations and enhance customer experiences in Fintech.
- Company: Pollen Technologies, a fast-growing fintech start-up with a global remote team.
- Benefits: £35k salary, £5k share options, 28 days holiday, Macbook, and flexible working hours.
- Why this job: Gain hands-on experience in a thriving industry while contributing to real growth.
- Qualifications: Organised self-starter with operational experience and a knack for teamwork.
- Other info: Work in a supportive culture that values innovation and autonomy.
The predicted salary is between 28000 - 42000 £ per year.
Who are Pollen Technologies?
Pollen offers a whitelabel banking and payments platform to businesses that want to offer financial products and services, but don’t want the complexity or overhead of regulation and technology.
Part of our value proposition also includes management of customer onboarding, payment and crypto processing, online help desk and payment queries.
We’re based in London, but with a remote and diverse team in 6 different countries around the world, working together within the UK timezone.
You’ll be working closely with our Head of Operations, as well as cross functionally; communicating and liaising with Sales, Product and Customer Success.
This is a varied role, we’ll want you to have an entrepreneurial mindset and help us scale efficiently.
This will be a fantastic opportunity to gain experience in a fast-paced Fintech start-up and directly contribute to its growth.
The Role
As an operations associate, you will join a 4-person operations team:
Working with industry leading systems such as Intercom and Slack.
Working on customer onboarding – carrying out KYC and KYB checks and customer account set up.
Taking responsibility for our ticketing systems (Onboarding, KYC, Help desk) to ensure we meet our service level agreements with customers, whilst also getting your hands dirty and helping to create processes when required.
Supporting customers with payment processing, crypto and FX conversions via our ticketing system.
Working on customer content to keep our customers in the loop, updating our help desk when changes occur to our platform or our banking services.
Handling payment queries from our banking partners and compliance team.
Collecting product feedback from customers, but also offering your own feedback on how we can improve the platform for our customers.
Type of person who would be ideal
- Organised, self-starter, accountable and possessing the ability to flourish in a challenging, fast-paced, professional environment with frequent shifts in priorities, as business needs dictate.
- High level of accuracy, following processes and managing queries efficiently.
- Like teamwork yet are able to work with minimal supervision and a high degree of autonomy.
- Ability to multi-task and prioritise, often switching quickly between tasks.
- Previous experience in an operational role / start-up.
Salary & Perks
- £35k salary (depending on experience)
- £5k Share options package
- 28 days of paid holiday (excluding bank holidays)
- Macbook
- Remote, flexible and human working hours
- A great working culture
Application process
To apply, please send us your full CV and a covering note on what interests you about the role and why you would be well suited (150 words max).
Tagged as: FinTech, Operations
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Operations Associate at Scaling Fintech employer: Pollen Technologies
Contact Detail:
Pollen Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate at Scaling Fintech
✨Tip Number 1
Network like a pro! Reach out to people in the Fintech space, especially those who work at Pollen Technologies or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Pollen's products and services. Show us that you’re not just another candidate; demonstrate your knowledge about their whitelabel banking platform and how you can contribute to their growth.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling customer queries and payment processing, think of scenarios where you can showcase your ability to tackle challenges efficiently and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Operations Associate at Scaling Fintech
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight relevant experience, especially in operational roles or start-ups, and tailor it to showcase how your skills align with what we’re looking for at Pollen Technologies.
Nail the Covering Note: Keep it concise and engaging! In 150 words, tell us what excites you about the Operations Associate role and why you think you’d be a great fit. Show us your personality and passion for the fintech space!
Show Your Organisational Skills: We love organised folks! Make sure your application is neat and easy to read. Use bullet points where necessary and keep everything clear – it reflects your ability to manage tasks efficiently, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re proactive and keen to join our team at Pollen Technologies!
How to prepare for a job interview at Pollen Technologies
✨Know the Company Inside Out
Before your interview, make sure you research Pollen Technologies thoroughly. Understand their whitelabel banking and payments platform, and be ready to discuss how your skills can contribute to their mission of simplifying financial services for businesses.
✨Showcase Your Organisational Skills
As an Operations Associate, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your ability to prioritise and maintain accuracy under pressure, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
Pollen values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you’ve worked cross-functionally, especially in fast-paced environments, to show that you can thrive in their diverse team setup.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the challenges the operations team currently faces or how they measure success in customer onboarding. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.