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- Tasks: Plan and allocate work for engineers, liaise with customers and handle queries.
- Company: Join a friendly and growing business in Felixstowe with a supportive team.
- Benefits: Enjoy competitive pay, overtime opportunities, and a positive work atmosphere.
- Why this job: Be part of a collaborative team with full training and a focus on customer satisfaction.
- Qualifications: Strong background in vehicle repairs, good communication skills, and basic IT knowledge required.
- Other info: Work Monday to Friday with occasional Saturday mornings; enjoy a supportive learning environment.
The predicted salary is between 29000 - 38500 £ per year.
£35,000 - £38,500 + overtime one Saturday morning in every 3 weeks. Polkadotfrog is working with a lovely business in Felixstowe who are looking to add to their existing team due to business growth. The firm has engineers out on site throughout the UK and we need a strong planner with a good technical background to ensure their clients are looked after and that engineers’ days are planned well to ensure efficient use of time and resources.
You will join two other very experienced and knowledgeable members of the operations team, so they will be there to make sure you are fully trained and to be ongoing points of knowledge.
- Planning maintenance of customers’ equipment
- Allocating work to supervisors and technicians across the country
- Liaising with customers, suppliers and sub-contractors
- Processing administration work
- Helping to ensure maintenance of company vehicles is booked on time
- Handle any queries via telephone and email
- Liaising with engineers for any missing information
This is an excellent opportunity to join a friendly and happy company, it’s a 7-5 or 8-6 day Monday to Friday which is taken in turns in the team and some Saturday mornings (overtime paid). This is a nice place to be, with a lovely atmosphere and friendly team. There will be full training in this role and you will have involvement with everyone in the company.
The ideal candidate will have a strong background in trailer or commercial vehicle repairs and have a very customer-focused mindset, have the ability to make decisions and work autonomously whilst being enthusiastic and a good communicator. You will need solid basic IT skills and some administrative experience.
Locations
Field Service Coordinator employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific types of equipment and vehicles the company works with. Having a solid understanding of trailer or commercial vehicle repairs will not only boost your confidence but also demonstrate your technical background during discussions.
✨Tip Number 2
Brush up on your planning and organisational skills. Since the role involves allocating work to supervisors and technicians, showcasing your ability to efficiently manage schedules and resources will be crucial in impressing the hiring team.
✨Tip Number 3
Prepare to discuss your customer service experience. The job requires a strong customer-focused mindset, so think of examples where you've successfully handled queries or improved client satisfaction in previous roles.
✨Tip Number 4
Network with professionals in the field. Engaging with others who have experience in field service coordination can provide you with insights and tips that may help you stand out as a candidate when applying through our website.
We think you need these skills to ace Field Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in planning and technical backgrounds, especially in trailer or commercial vehicle repairs. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and decision-making abilities. Mention specific examples of how you've successfully managed similar tasks in previous roles.
Highlight IT and Administrative Skills: Since the role requires solid basic IT skills and administrative experience, be sure to include any relevant software or tools you are proficient in, as well as examples of your administrative work.
Prepare for Potential Questions: Think about potential interview questions related to planning, communication, and customer service. Prepare answers that reflect your experience and how you can contribute to the team.
How to prepare for a job interview at Polkadotfrog
✨Showcase Your Technical Knowledge
Since the role requires a strong technical background, be prepared to discuss your experience with trailer or commercial vehicle repairs. Highlight specific examples where your technical skills have positively impacted your previous roles.
✨Demonstrate Your Planning Skills
As a Field Service Coordinator, effective planning is crucial. Be ready to share instances where you successfully allocated resources or scheduled tasks efficiently. This will show your potential employer that you can handle the demands of the job.
✨Emphasise Customer Focus
The company values a customer-focused mindset. Prepare to discuss how you've handled customer queries in the past and any strategies you've used to ensure client satisfaction. This will demonstrate that you align with their values.
✨Prepare for Team Dynamics
You'll be joining an experienced team, so it's important to convey your ability to work collaboratively. Think of examples where you've successfully worked within a team, especially in a planning or administrative capacity, to show you're a good fit for their culture.
