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For Companies At a Glance
- Tasks: Support customers with Microsoft 365 and Windows 11, solving technical issues.
- Company: Join a rapidly growing IT team at Polkadotfrog.
- Benefits: Basic salary, bonus, benefits, and excellent career progression.
- Why this job: Grow your skills in a supportive environment while making a real impact.
- Qualifications: Experience in end-user support for Microsoft 365 and Windows 11.
- Other info: Hybrid work model with a focus on personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365–based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.
Key Responsibilities:
- Provide end-user support for Microsoft 365 environments
- Support and troubleshoot Microsoft Windows 11
- Diagnose and resolve technical issues via telephone and email
- Deliver excellent customer service while managing helpdesk requests
- Escalate complex issues when necessary while maintaining ownership of tickets
- Previous experience within a MSP / fast-paced helpdesk environment
Key Skills:
- End-user support of Microsoft 365
- End-user support of Microsoft Windows 11
- Excellent telephone and email communication skills
Supporting Skills:
- Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
- Full clean driving licence
If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you.
IT Support Technician - O365 in Cambridge employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - O365 in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We want you to show off your problem-solving skills and communication prowess, so get ready to shine!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in their minds. We love seeing candidates take that extra step to show their enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate tech enthusiasts like you!
We think you need these skills to ace IT Support Technician - O365 in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues before. We’re looking for those strong problem-solving skills, so share any stories that demonstrate your ability to diagnose and resolve issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Polkadotfrog
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Familiarise yourself with common issues users face and how to resolve them. This will not only help you answer technical questions but also show your passion for the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to do mock interviews with friends or family to get comfortable with articulating your thoughts clearly.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or opportunities for career progression. This shows your interest in the role and helps you gauge if it’s the right fit for you.