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- Tasks: Lead and shape customer service strategy in a fast-growing online builders merchant.
- Company: Join a dynamic, customer-centric online builders merchant with ambitious growth plans.
- Benefits: Enjoy a competitive salary, 25 days holiday, and excellent benefits package.
- Why this job: Make a real impact on customer loyalty and brand reputation in a newly created role.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Collaborative environment with opportunities for career growth and progression.
The predicted salary is between 28000 - 42000 £ per year.
This is a newly created opportunity for a Customer Service Manager to join a fantastic, fast-growing online builders merchant company who pride themselves on being customer-centric, putting customers at the heart of everything. You will be pivotal in shaping and leading the customer service strategy, ensuring excellence scales with growth. From designing processes and building a team to embedding a customer-first culture, this role offers autonomy, influence, and the chance to make a tangible impact.
Key Responsibilities
- Leadership Strategy
- Develop and implement a customer service vision aligned with the Company's growth ambitions.
- Establish KPIs and service standards to measure and improve performance.
- Build, train, and mentor a new customer service team.
- Oversee customer interactions across phone, email, and digital channels.
- Resolve escalated issues promptly, ensuring positive outcomes.
- Implement feedback loops to continuously improve service quality.
- Build strong relationships with new and existing customers.
- Collaborate with logistics and sales teams for seamless order-to-delivery processes.
- Introduce systems to streamline operations.
- Monitor Trustpilot and other review platforms, responding professionally to feedback.
- Analyse customer data to identify trends and opportunities.
- Drive initiatives that enhance retention, loyalty, and satisfaction.
- Benchmark against competitors to maintain the Company's reputation as the UK's leading online builders merchant.
What we are looking for
- Experience in a similar role
- Proven leadership and team-building ability.
- Strong background in customer service
- Excellent communication and conflict resolution skills.
- Data-driven mindset with CRM proficiency.
- Commercial awareness to align service with business growth.
- Customer-centric, proactive, and resilient.
- Strategic thinker with hands-on problem-solving ability.
- Comfortable in a fast-paced, entrepreneurial environment.
Why you should apply
- Be part of a fast-growing thriving company with ambitious plans.
- Shape a newly created role with autonomy and influence.
- Work with a passionate team delivering high-quality building materials nationwide.
- Opportunity to make a real impact on customer loyalty and brand reputation.
What's in it for you
- Competitive Salary
- 25 days holiday + bank holidays + Christmas Shutdown
- Excellent benefits package
- Fantastic collaborative working environment
- Opportunity for career growth and progression
At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple—to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.
Customer Service Manager in Bolton upon Dearne employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bolton upon Dearne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their customer service philosophy and think about how you can contribute to their vision. This will help you stand out as someone who truly gets what they're all about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around leadership and customer-centric strategies. A confident delivery can make all the difference in landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager in Bolton upon Dearne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your relevant experience and skills that align with our customer-centric approach. We want to see how you can contribute to our vision!
Showcase Your Leadership Skills: Since this role is all about leading a team, don’t forget to share examples of your leadership experience. Tell us about times you've built or mentored teams, and how you’ve driven customer service excellence in previous roles.
Be Data-Driven: We love a candidate who can analyse data! Mention any experience you have with CRM systems and how you've used data to improve customer service. This shows us you're not just about the soft skills but also understand the numbers behind great service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Polkadotfrog
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their customer service philosophy, recent achievements, and any challenges they might be facing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Manager, your leadership abilities are crucial. Prepare examples from your past experiences where you've successfully built and mentored teams or implemented effective strategies. Be ready to discuss how you can shape their customer service vision and drive performance improvements.
✨Demonstrate a Customer-Centric Mindset
Since the company prides itself on being customer-centric, come prepared with examples of how you've put customers at the heart of your previous roles. Discuss specific instances where you've resolved escalated issues or improved customer satisfaction, highlighting your proactive approach.
✨Prepare for Data-Driven Discussions
With a data-driven mindset being essential for this role, brush up on your knowledge of customer metrics and KPIs. Be ready to talk about how you've used data to identify trends, enhance customer loyalty, and benchmark against competitors. This will show that you can align service with business growth effectively.
