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- Tasks: Assist customers with policy amendments, renewals, and provide quotes.
- Company: Join a rapidly growing Commercial Insurance Broker in Ipswich focused on customer satisfaction.
- Benefits: Enjoy a hybrid work model after probation and a supportive team environment.
- Why this job: Grow your career in a dynamic team with access to expert training and cutting-edge tools.
- Qualifications: Passion for customer service; insurance experience is a plus but not essential.
- Other info: Be part of a collaborative team dedicated to exceptional client experiences.
The predicted salary is between 25000 - 36000 £ per year.
£25,000 - £36,000 - depending on level of experience. Hybrid after probation. Wonderful environment and loads of opportunity.
Working within an innovative and rapidly growing Commercial Insurance Broker in Ipswich, this is an insurance job like no other with a complete focus on the customer experience and their satisfaction. You will be part of a small customer care team with a focus on assisting existing customers if they need to make any amendments to their policies, change their details/address or assist them when it comes to renewal time to check if anything has changed and anything else a customer might need from you and offer quotes etc.
You will be joining a team of 12 with various degrees of experience, but they are all there to help each other and to make sure the client experience and your own work experience are second to none.
Why you should apply: This role provides a fantastic opportunity to grow your career within a dynamic and supportive team. You'll have access to cutting-edge tools, expert training, and a structured workflow to help you succeed. You will focus on building meaningful customer relationships and delivering excellent service. Plus, you'll be joining a forward-thinking company that values teamwork, integrity, and exceptional customer care.
What we’re looking for: Someone with a passion for Customer Service, a willingness to learn and able to adapt quickly. Commercial Insurance experience would be a distinct advantage, but a good general insurance background or the eagerness to get into the insurance industry would also be considered. You need to be a good listener and communicator; lots of clients will be small businesses so you need to be patient and explain policies clearly. You must have a team mentality and be engaged as well as being professional and supportive.
Account Executive Executive employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive Executive
✨Tip Number 1
Familiarise yourself with the commercial insurance landscape. Understanding the basics of policies, common customer queries, and industry jargon will help you engage confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about specific situations where you went above and beyond for a customer, as this will highlight your passion for customer satisfaction and your ability to adapt.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who work in commercial insurance. Attend local events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Be prepared to discuss how your personal values align with ours, particularly around teamwork and integrity, as this will show that you're not just looking for any job, but are genuinely interested in being part of our team.
We think you need these skills to ace Account Executive Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in insurance. Use specific examples that demonstrate your ability to assist customers and adapt to their needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn about the insurance industry. Mention how your skills align with the company's focus on customer satisfaction and teamwork.
Showcase Communication Skills: Since the role requires excellent communication, consider including examples of how you've effectively communicated with clients in previous roles. Highlight your listening skills and ability to explain complex information clearly.
Research the Company: Familiarise yourself with the company’s values and mission. Mention in your application how you resonate with their commitment to exceptional customer care and teamwork, which will show your genuine interest in the role.
How to prepare for a job interview at Polkadotfrog
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Adaptability
Since the role requires someone who can adapt quickly, be prepared to discuss situations where you've successfully adjusted to changes or learned new skills on the job. This will show that you're flexible and ready to thrive in a dynamic environment.
✨Demonstrate Your Communication Skills
As you'll be dealing with small businesses, it's crucial to showcase your listening and communication abilities. Practice explaining complex insurance concepts in simple terms, as this will highlight your capability to connect with clients effectively.
✨Emphasise Teamwork
Given the importance of teamwork in this role, share examples of how you've collaborated with colleagues in the past. Discuss how you support others and contribute to a positive team atmosphere, which aligns with the company's values.
