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- Tasks: Manage client accounts and provide top-notch customer service in a dynamic IT support environment.
- Company: A successful IT support company with a focus on client satisfaction and teamwork.
- Benefits: Free parking, supportive team, and opportunities for personal growth.
- Other info: Located just outside Ipswich town centre, easily accessible for all.
- Why this job: Join a vibrant team and build lasting relationships while helping clients thrive.
- Qualifications: Strong customer service skills, good organisation, and teamwork abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ipswich - Monday to Friday 8.30am - 5.30pm
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients' needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond.
The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software. You don't need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you; what you need to do is really focus on looking after your clients and making sure communication is top notch.
Why you should apply
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensures they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. It's a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking; on that note, a driving licence is highly desirable too.
What we are looking for
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients' needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding.
Adjustments
At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.
Application Process
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you haven't heard from us within 5 days, please note that your application has not been successful on this occasion.
Account Executive employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Executive role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills can help them provide top-notch customer service. Be ready to share examples of how you've gone above and beyond for clients in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows that you’re genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past experiences, let us know how you excel in this area.
Be Proactive: Just like the company values proactive customer service, show us that you take initiative in your application. Mention any instances where you've gone above and beyond for clients or projects, as this will resonate well with our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Polkadotfrog
✨Know the Company Inside Out
Before your interview, take some time to research the IT support company thoroughly. Understand their services, values, and client base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight your communication skills and how you managed to resolve issues proactively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations with clients. Think of scenarios related to IT support, like managing a new user setup or dealing with a software issue. Practising these responses can give you an edge.
✨Demonstrate Teamwork and Organisation
This position requires strong teamwork and organisational skills. Be ready to discuss how you've successfully collaborated with others in the past and how you prioritise tasks to manage multiple projects efficiently.