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- Tasks: Manage client accounts and provide top-notch customer service in a dynamic IT support environment.
- Company: A successful IT support company with a focus on proactive customer care.
- Benefits: Competitive salary, supportive team, and opportunities for relationship building.
- Other info: Free parking and a friendly atmosphere just outside Ipswich town centre.
- Why this job: Join a vibrant team and make lasting connections while helping clients thrive.
- Qualifications: Strong customer service skills and the ability to manage projects effectively.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ipswich - Monday to Friday 8.30am - 5.30pm
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients' needs are always met and that they always receive proactive and thoughtful customer service.
You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software.
You don't need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you. What you need to do is really focus on looking after your clients and making sure communication is top notch.
Why you should apply
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensures they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. It's a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking; on that note, a driving licence is highly desirable too.
What we are looking for
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients' needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding.
Adjustments
At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Application Process
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you haven't heard from us within 5 days, please note that your application has not been successful on this occasion.
Account Executive employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Executive role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills can help them provide top-notch customer service. Be ready to share examples of how you've gone above and beyond for clients in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about customer service and how you can contribute to our proactive approach. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail. We appreciate well-organised applications that reflect your professionalism!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Polkadotfrog
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a client. This role is all about ensuring clients are satisfied, so be ready to share how you've handled challenging situations.
✨Familiarise Yourself with IT Support Concepts
While you don’t need to be a tech whiz, having a basic understanding of IT support concepts can set you apart. Research common IT issues and solutions, and be prepared to discuss how you would approach helping a client with their needs.
✨Showcase Your Organisational Skills
Since this role involves managing quotes and small projects, be ready to demonstrate your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past, and explain your methods for staying organised.
✨Emphasise Teamwork and Communication
This position requires excellent interpersonal skills and teamwork. Prepare to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where effective communication made a difference in achieving a goal or resolving an issue.