Customer Service Manager in Rotherham

We’re Hiring: Customer Service Manager

📍 Location: Rotherham

💰 Salary £35K

A brand‑new role with a fast‑growing online builders’ merchant that puts customers at the heart of everything.

This is your chance to shape the customer service vision from scratch – build the team, set the standards, and embed a customer‑first culture that scales with growth.

What you’ll do

• Lead, mentor, and grow a new service team
• Create KPIs and processes that drive excellence
• Own customer interactions across phone, email & digital
• Resolve escalations and turn challenges into wins
• Collaborate with logistics & sales for seamless delivery
• Analyse data, spot trends, and drive improvements

What we’re looking for

• Proven leadership in a similar customer service management role
• Strong communicator & problem‑solver
• CRM savvy, data‑driven, commercially aware
• Resilient, proactive, and thrives in fast‑paced environments

Why join?

• Competitive £35K salary
• 25 days holiday + bank holidays + Christmas shutdown
• Excellent benefits package
• Career growth in a thriving, ambitious company
• Real influence, real impact, real progression

👉 Ready to make your mark? Apply today and lead the charge in customer excellence.

At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.

Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple—to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.