At a Glance
- Tasks: Provide top-notch customer service and manage IT projects for clients.
- Company: A successful IT support company with a focus on client relationships.
- Benefits: Free parking, supportive team environment, and opportunities for personal growth.
- Other info: Located just outside Ipswich town centre, driving licence preferred.
- Why this job: Join a vibrant team and make lasting connections while helping clients thrive.
- Qualifications: Strong customer service skills and good organisation abilities.
The predicted salary is between 25000 - 30000 € per year.
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients' needs are always met and that they always receive proactive and thoughtful customer service.
You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software.
You don't need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch.
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensure they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. It's a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking – on that note a driving licence is highly desirable too.
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding.
At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
Whilst we would love to get back to every applicant, it is not always possible, so if you haven't heard from us within 5 days, please note that your application has not been successful on this occasion.
IT Customer Service Advisor in Ipswich employer: polkadotfrog - you'll spot the difference
Join a dynamic and supportive team at our successful IT Support company in Ipswich, where your dedication to customer service will be truly valued. With a focus on building long-term relationships, you'll enjoy a vibrant work culture that prioritises client satisfaction and offers opportunities for personal growth. Located conveniently just outside the town centre with free parking, this role provides a perfect balance of professional development and a friendly, collaborative environment.
Contact Detail:
polkadotfrog - you'll spot the difference Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Service Advisor in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for an IT Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations with clients and be ready to showcase your problem-solving skills. Remember, it's all about demonstrating your commitment to top-notch customer care!
✨Tip Number 3
Show off your organisational skills! When you get the chance to discuss your experience, highlight how you've managed projects or prioritised tasks in previous roles. This will show potential employers that you can juggle multiple client needs effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect role. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace IT Customer Service Advisor in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like administration and organisation.
Show Your Passion for Customer Service:In your application, let us know why you take pride in providing excellent customer service. Share examples of how you've gone above and beyond for clients in the past – we love hearing about those personal touches!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at polkadotfrog - you'll spot the difference
✨Know the Company Inside Out
Before your interview, take some time to research the IT support company. Understand their services, values, and what sets them apart from competitors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight your communication skills and how you managed to resolve issues proactively, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to customer service and project management. Think of scenarios where you had to prioritise tasks or manage multiple clients at once, and be ready to discuss your thought process and outcomes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that demonstrate your interest in the role and the company. You might ask about their approach to client relationships or how they measure customer satisfaction. This shows you’re not just interested in the job, but in contributing to their success.
