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- Tasks: Provide top-notch customer service and manage IT projects for clients.
- Company: A successful IT support company with a focus on client relationships.
- Benefits: Free parking, supportive team environment, and career growth opportunities.
- Other info: Located just outside Ipswich town centre, driving licence preferred.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients’ needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond.
The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software. You don’t need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch.
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensure they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. It’s a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking – on that note a driving licence is highly desirable too.
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding.
At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.
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IT Customer Service Advisor in Ipswich, Suffolk employer: polkadotfrog - you'll spot the difference
Contact Detail:
polkadotfrog - you'll spot the difference Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Service Advisor in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Think about how you can showcase your communication skills and ability to manage client relationships effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. They want someone who genuinely cares about clients and can build long-lasting relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace IT Customer Service Advisor in Ipswich, Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your dedication to providing top-notch support.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can articulate how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at polkadotfrog - you'll spot the difference
✨Know the Company Inside Out
Before your interview, take some time to research the IT support company. Understand their services, values, and what sets them apart from competitors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight your communication skills and how you managed to resolve issues proactively, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios related to IT support, like dealing with a frustrated client or managing multiple requests at once. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, how they measure customer satisfaction, or what a typical day looks like. This shows that you’re engaged and serious about the position.