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- Tasks: Manage client accounts and ensure top-notch customer service in IT support.
- Company: A successful IT Support company with a focus on personal service.
- Benefits: Free parking, supportive team, and a friendly work environment.
- Other info: Exciting opportunity for growth in a dynamic and accessible location.
- Why this job: Join a passionate team and make a real difference in client relationships.
- Qualifications: Strong customer service skills and good organisation abilities.
The predicted salary is between 30000 - 40000 £ per year.
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients’ needs are always met and that they always receive proactive and thoughtful customer service.
From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software.
You don’t need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch.
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. They are based in a very easily accessible location just outside of Ipswich town centre with free parking – on that note a driving licence is highly desirable too.
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers.
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
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Executive Account Manager (Permanent) in Ipswich, Suffolk employer: polkadotfrog - you'll spot the difference
Contact Detail:
polkadotfrog - you'll spot the difference Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Account Manager (Permanent) in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Executive Account Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills align with their needs. Practise common interview questions, especially around customer service and project management, so you can shine when it counts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Executive Account Manager position!
We think you need these skills to ace Executive Account Manager (Permanent) in Ipswich, Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your dedication to providing top-notch service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at polkadotfrog - you'll spot the difference
✨Know Your Client Management Skills
Make sure you can highlight your experience in account management and customer service. Prepare examples of how you've successfully managed client relationships and resolved issues, as this role is all about ensuring clients' needs are met.
✨Showcase Your Communication Skills
Since communication is key in this position, practice articulating your thoughts clearly and confidently. Think of scenarios where you’ve had to communicate complex information simply, as this will demonstrate your ability to keep clients informed and engaged.
✨Prepare for Project Management Questions
Brush up on your project management skills and be ready to discuss how you prioritise tasks and manage workloads. Have a couple of examples ready that showcase your organisational skills and how you’ve successfully completed projects for clients.
✨Express Your Interest in IT
Even though you don’t need to be a technical expert, showing a genuine interest in IT can set you apart. Research the company’s services and think about how you can relate your customer service experience to their IT support offerings.