Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch customer service in IT support.
- Company: Successful IT Support company with a focus on personal service.
- Benefits: Free parking, supportive team, and a friendly work environment.
- Other info: Exciting opportunity for growth in a collaborative setting.
- Why this job: Join a dynamic team and make a real difference in client relationships.
- Qualifications: Strong customer service skills and good organisation abilities.
The predicted salary is between 30000 - 40000 £ per year.
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients’ needs are always met and that they always receive proactive and thoughtful customer service.
From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software.
You don’t need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch.
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. They are based in a very easily accessible location just outside of Ipswich town centre with free parking – on that note a driving licence is highly desirable too.
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers.
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
Locations
Account Manager/Executives (Permanent) in Ipswich, Suffolk employer: polkadotfrog - you'll spot the difference
Contact Detail:
polkadotfrog - you'll spot the difference Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager/Executives (Permanent) in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can enhance their customer experience. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, it shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Account Manager/Executives (Permanent) in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight any customer service experience and project management skills, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re passionate about customer service and how you can contribute to our team. A personal touch goes a long way.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application is clear and well-structured. We want to see that you can convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at polkadotfrog - you'll spot the difference
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a client. This role is all about ensuring clients' needs are met, so be ready to discuss how you’ve done that in the past.
✨Familiarise Yourself with IT Support
While you don’t need to be a tech whiz, having a basic understanding of IT support can set you apart. Research common IT issues and solutions, and be prepared to discuss how you would approach these situations with clients. Showing interest in the technical side will demonstrate your commitment to the role.
✨Prepare for Project Management Questions
Since this role involves project management, think about times when you successfully managed a project or task. Be ready to explain your process for prioritising tasks and keeping clients informed throughout the project lifecycle. Use specific examples to illustrate your organisational skills.
✨Showcase Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you would maintain open lines of communication with clients and team members. Highlight any experience you have in writing quotes or proposals, as this will be crucial in the role.