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- Tasks: Manage client accounts and provide top-notch customer service in a dynamic IT support environment.
- Company: A successful IT support company with a focus on client relationships and proactive service.
- Benefits: Free parking, supportive team, and opportunities for personal growth.
- Other info: Located just outside Ipswich town centre, easily accessible for all.
- Why this job: Join a vibrant team and build lasting relationships while helping clients thrive.
- Qualifications: Strong customer service skills, good organisation, and teamwork abilities required.
The predicted salary is between 30000 - 40000 £ per year.
This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients’ needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond.
The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software. You don’t need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really focus on looking after your clients and making sure communication is top notch.
This is an extremely interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensure they are always truly on the ball, advising customers even on potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. It’s a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking – on that note a driving licence is highly desirable too.
We need a dedicated customer service professional here, someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your clients needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload, and to manage small projects for your customers. You must be able to work within a team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding.
At polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.
Account Executive employer: polkadotfrog - you'll spot the difference
Contact Detail:
polkadotfrog - you'll spot the difference Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Executive role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their clients, and think about how you can showcase your customer service skills. Remember, it’s all about making that personal connection and showing you care about their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that dream job together!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or how you structure your application, let us see your top-notch communication skills shine!
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks and keep everything on track. In your application, mention any experiences where you successfully managed projects or prioritised workloads. This will help us understand how you can handle the demands of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at polkadotfrog - you'll spot the difference
✨Know the Company Inside Out
Before your interview, take some time to research the IT support company thoroughly. Understand their services, values, and client base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight your communication skills and how you managed to resolve issues proactively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations with clients. Think of scenarios related to IT support, like managing a new user setup or dealing with a software issue. Practising these responses can give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, how they measure customer satisfaction, or what a typical day looks like. This shows your enthusiasm and helps you gauge if the company is the right fit for you.