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For Companies At a Glance
- Tasks: Assist customers with policy amendments, renewals, and provide quotes.
- Company: Join a rapidly growing Commercial Insurance Broker in Ipswich focused on customer satisfaction.
- Benefits: Enjoy expert training, cutting-edge tools, and a supportive team environment.
- Why this job: Grow your career while building meaningful customer relationships in a dynamic workplace.
- Qualifications: Passion for customer service; insurance experience is a plus but not essential.
- Other info: Be part of a collaborative team dedicated to exceptional client care.
The predicted salary is between 28800 - 48000 £ per year.
Working within an innovative and rapidly growing Commercial Insurance Broker in Ipswich, this is an insurance job like no other with a complete focus on the customer experience and their satisfaction.
You will be part of a small customer care team with a focus on assisting existing customers if they need to make any amendments to their policies, change their details/address or assist them when it comes to renewal time to check if anything has changed and anything else a customer might need from you and offer quotes etc.
You will be joining a team of 12 with various degrees of experience, but who are all there to help each other and to make sure the client experience and your own work experience are second to none.
Why You Should Apply
This role provides a fantastic opportunity to grow your career within a dynamic and supportive team. You’ll have access to cutting-edge tools, expert training, and a structured workflow to help you succeed. You will focus on building meaningful customer relationships and delivering excellent service. Plus, you’ll be joining a forward-thinking company that values teamwork, integrity, and exceptional customer care.
What We’re Looking For
Someone with a passion for Customer Service, a willingness to learn and able to adapt quickly. Commercial Insurance experience would be a distinct advantage, but a good general insurance background or the eagerness to get into the insurance industry would also be considered. You need to be a good listener and communicator, lots of clients will be small businesses so you need to be patient and explain policies clearly. You must have a team mentality and be engaged as well as being professional and supportive.
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insurance account executive. employer: Polkadotfrog Ltd
Contact Detail:
Polkadotfrog Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land insurance account executive.
✨Tip Number 1
Familiarise yourself with the basics of commercial insurance. Understanding key terms and concepts will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this role heavily focuses on customer satisfaction.
✨Tip Number 3
Research the company culture at StudySmarter. Understanding our values around teamwork and integrity will help you align your responses during interviews and demonstrate that you’re a good fit for the team.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about the tools and training available shows your eagerness to learn and adapt, which is exactly what we’re looking for in a candidate.
We think you need these skills to ace insurance account executive.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in insurance. Emphasise skills like communication, teamwork, and adaptability, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn about the insurance industry. Mention specific examples of how you've successfully assisted customers in the past.
Showcase Your Team Spirit: Since the role involves working within a small team, highlight any previous experiences where you collaborated effectively with others. This could be in a work setting or through volunteer activities.
Prepare for Potential Questions: Think about how you would handle various customer scenarios, such as explaining policy changes or assisting with renewals. Be ready to demonstrate your problem-solving skills and patience during the application process.
How to prepare for a job interview at Polkadotfrog Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the company's focus on customer experience.
✨Demonstrate Your Listening Skills
Since the role requires excellent communication, practice active listening during the interview. Show that you can understand and respond thoughtfully to questions, which will reflect your ability to handle client interactions effectively.
✨Highlight Your Team Spirit
Emphasise your ability to work well in a team. Discuss experiences where you've collaborated with colleagues to achieve a common goal, as this role is part of a small customer care team that values teamwork.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to customer service and policy amendments. Prepare responses that showcase your problem-solving skills and adaptability, demonstrating how you would handle various customer situations.
