At a Glance
- Tasks: Support customers with Microsoft 365 and Windows 11 in a dynamic helpdesk environment.
- Company: Join Polkadotfrog, a rapidly growing tech company with a supportive culture.
- Benefits: Basic salary plus bonus, benefits, and excellent career progression opportunities.
- Other info: Hybrid work model with a focus on personal and professional development.
- Why this job: Grow your IT skills while making a real impact on customer support.
- Qualifications: Experience in end-user support for Microsoft 365 and Windows 11.
The predicted salary is between 29250 - 35750 £ per year.
Polkadotfrog are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365-based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.
Key Responsibilities
- Provide end-user support for Microsoft 365 environments
- Support and troubleshoot Microsoft Windows 11
- Diagnose and resolve technical issues via telephone and email
- Deliver excellent customer service while managing helpdesk requests
- Escalate complex issues when necessary while maintaining ownership of tickets
- Previous experience within a MSP / fast-paced helpdesk environment
Key Skills
- End-user support of Microsoft 365
- End-user support of Microsoft Windows 11
- Excellent telephone and email communication skills
Supporting Skills
- Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
- Full clean driving licence
If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you.
At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you haven't heard from us within 5 days, please note that your application has not been successful on this occasion.
it support technician – o365 in Cambridge employer: Polkadotfrog Ltd
Join a dynamic team in Suffolk as a Temporary QC Technician, where your expertise in microbiology will play a crucial role in maintaining product quality in a fast-paced food manufacturing environment. We offer a supportive work culture that values inclusivity and personal growth, with opportunities for career advancement into a permanent position. Enjoy competitive pay and the chance to make a meaningful impact while working alongside passionate professionals dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land it support technician – o365 in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Polkadotfrog Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Polkadotfrog Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Polkadotfrog Ltd!
✨Direct Apply to Polkadotfrog Ltd
Let's not forget to apply directly through the Polkadotfrog Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace it support technician – o365 in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Polkadotfrog Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Polkadotfrog Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Polkadotfrog Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
