At a Glance
- Tasks: Manage visitor services and ensure a welcoming environment for all guests.
- Company: Polka Theatre, an award-winning children's theatre dedicated to creativity and inclusivity.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Other info: Flexible working hours with regular team events and opportunities for personal growth.
- Why this job: Join a passionate team making theatre accessible and enjoyable for children.
- Qualifications: Experience in customer service and a strong understanding of Health & Safety.
The predicted salary is between 29000 - 30500 £ per year.
Polka Theatre is a pioneering and unique children’s theatre venue, staging exceptional productions and developing industry-leading Creative Learning experiences which are accessible for all children to enjoy. In 2024 we won the UK Theatre Award for Most Welcoming Theatre, as well as Merton Best Business. In 2025 we received our first Olivier Award nomination!
Polka Theatre is seeking a Visitor Services Manager to work closely with the Head of Operations and Visitor Services, facilitating the efficient day-to-day running of our venue.
Do you want to champion the work of a specialist and unique national theatre for children? Do you love working in a public-facing venue or theatre and would prefer mainly daytime hours? Are you passionate about promoting excellent customer service and have a strong understanding of Health & Safety?
What would you be doing? You will play an important role as part of the Operations & Visitor Services team, working closely with the Head of Operations & Visitor Services, facilitating the efficient day-to-day running of our venue. You will line-manage the Volunteer Scheme Coordinator (with their excellent team of volunteers), the Duty Managers and Visitor Services Attendants to ensure the highest standard of service that Polka can offer its various visitors. Polka welcomes audience members and visitors into our venue, shop, café, outdoor and indoor play areas and garden. You will embody the ethos of Polka, working proactively to maintain a professional, welcoming and safe environment for our visitors and team members. You will proactively explore ways to maximise the customer experience, playing a key role in ensuring Health and Safety compliance.
We want to help people achieve their potential while working at Polka. We prioritise our mental health and the culture of working at Polka by having regular team days to share and learn from each other and a range of social events. We invest in our people through training opportunities which help us learn and understand more about working together.
Salary: £29,000 - £30,500 per year depending on experience.
Hours: You will need to work 35 hours per week (excluding an hour lunch break), normally within the hours of 8:30am to 6pm. You will work in a varying shift pattern over a 5-day working week between Tuesday and Sunday. Regular weekend work will be required to fulfil the requirements of the role and meet the needs of the organisation alongside other team members. You may need to work some additional hours, including evenings and weekends, and travel out of London when required (we operate a Time Off In Lieu, ‘TOIL’ system).
For a Recruitment Pack with more information about who we are and what we’re looking for in this role plus how to apply please visit our website.
Deadline: 5pm on 10 August 2026
Interview: week commencing 17 August 2026 (a second interview will be held if necessary)
Ideal start date: 25 August 2026
Polka’s commitment as an equal opportunities employer means we are keen to encourage applications from people of colour, people across the gender spectrum and people who self-identify as disabled, who are underrepresented in our sector. Polka is funded by Arts Council England. Registered charity number 256979.
Visitor Services Manager in London employer: Polka Theatre
Polka Theatre is an exceptional employer, offering a vibrant work culture that prioritises creativity and community engagement in the heart of London. With opportunities for professional growth and a commitment to employee well-being, you will be part of a dedicated team that values collaboration and strives to create memorable experiences for visitors of all ages. Join us in making a meaningful impact in the arts while enjoying the unique advantages of working in a dynamic theatre environment.
